Job Description

We are looking for an enthusiastic and resilient person to join our admin team as a Document Management Team Supervisor.
Applicants will need a pleasant, approachable manner, be a team player, have good computer skills, good communication skills and the ability to remain calm whilst busy. Whilst previous experience of working in a Primary Care environment would be an advantage, it is not essential. Appropriate training will be provided for the right applicant.
Main duties of the job
This role is predominantly the processing of documentation received into the Practice via all mediums, including the development of the team and processes.
About us
Church Stretton medical practice is located at the bottom of the Stretton Hills. It is a friendly, professional and busy practice which has approximately 7,200 patients.
We are a 6 partner, 2 salaried GPs, 6 nurse Practice who are supported by a strong HCA and administration team.
We are also a training practice.
Details
Date posted
17 November 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4690-25-0004
Job locations
Church Stretton Medical Practice
Easthope Road
Church Stretton
Shropshire
SY6 6BL
Job description
Job responsibilities
Supervise the Document Management Team, to include ensuring cover is in place for periods of absence; developing the ways of working and protocols to reflect these; training needs of the team and that all documentation received is dealt with in a timely way.
Regular checks of the Document Management email address throughout the day to ensure all documentation relating to patients is uploaded on to medical records and processed accordingly.
Twice daily opening, scanning and work flowing of all mail requiring uploading on to Medical Records.
Monitoring and extraction of all other relevant information that is delivered to the Practice that is relevant to individual patients, ensuring that it gets uploaded to medical records.
Ensure that anything urgent or relating to safeguarding is dealt with immediately and flagged up to the relevant clinician as soon as possible, if they are not available the Doctor of the Day should be contacted
Undertake the coding of information on patient records in accordance with correspondence received and in line with current protocols.
Liaise with the Document Management Lead GP at least monthly to ensure protocols are working and to discuss any adjustments that are needed.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Job description
Job responsibilities
Supervise the Document Management Team, to include ensuring cover is in place for periods of absence; developing the ways of working and protocols to reflect these; training needs of the team and that all documentation received is dealt with in a timely way.
Regular checks of the Document Management email address throughout the day to ensure all documentation relating to patients is uploaded on to medical records and processed accordingly.
Twice daily opening, scanning and work flowing of all mail requiring uploading on to Medical Records.
Monitoring and extraction of all other relevant information that is delivered to the Practice that is relevant to individual patients, ensuring that it gets uploaded to medical records.
Ensure that anything urgent or relating to safeguarding is dealt with immediately and flagged up to the relevant clinician as soon as possible, if they are not available the Doctor of the Day should be contacted
Undertake the coding of information on patient records in accordance with correspondence received and in line with current protocols.
Liaise with the Document Management Lead GP at least monthly to ensure protocols are working and to discuss any adjustments that are needed.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Person Specification
Experience
Essential

• Practical experience of working with others.
• Experience of using own initiative.

Desirable

• Experience of developing previous roles.
• Experience of working within a General Practice environment.
• Practical experience of computerised recording systems.

Behaviours and knowledge
Essential

• Planning and organising.
• Performing under pressure
• Adaptability
• Team Working
• Self motivated
• Flexibility
• Confidentiality

Desirable

• An understanding of a General Practice environment.

Qualifications
Essential

• Good standard of general education.
• GCSE Mathematics.
• GCSE English.

Desirable

• Microsoft Office qualification specifically excel and word.

Skills
Essential

• Excellent communication skills (written and oral).
• IT Skills
• Time Management and the ability to work to deadlines.
• Negotiation and conflict management skills.
• problem solving skills.
• Interpersonal skills.

Person Specification
Experience
Essential

• Practical experience of working with others.
• Experience of using own initiative.

Desirable

• Experience of developing previous roles.
• Experience of working within a General Practice environment.
• Practical experience of computerised recording systems.

Behaviours and knowledge
Essential

• Planning and organising.
• Performing under pressure
• Adaptability
• Team Working
• Self motivated
• Flexibility
• Confidentiality

Desirable

• An understanding of a General Practice environment.

Qualifications
Essential

• Good standard of general education.
• GCSE Mathematics.
• GCSE English.

Desirable

• Microsoft Office qualification specifically excel and word.

Skills
Essential

• Excellent communication skills (written and oral).
• IT Skills
• Time Management and the ability to work to deadlines.
• Negotiation and conflict management skills.
• problem solving skills.
• Interpersonal skills.

Skills Required