Job Description

TYPE:

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Full Time - Temporary

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SALARY:

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26,780-28,840

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LOCATION:

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Letchworth

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MAIN DUTIES & RESPONSIBILITIES:

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Main Duties and Responsibilities:

Be responsible for a caseload of clients (women, children, men, and families) as directed by the Domestic Abuse Team Leader. Work in a trauma informed way to understand the needs and wishes of the individuals. Empower individuals to maximise their stability and independence, identify their goals, create an achievable action plan and rigorous safety plan. Work in partnership with other agencies supporting clients - i.e., MARAC/IDVA/drop-in surgeries at community locations/ attend court hearings where necessary. Support individuals and families to remain safely in own home where appropriate. Source accommodation suited to client's financial means, safety needs and individual requirements. Support to get additional home security where required. Assess financial capability/ support with accessing welfare benefits. Signpost to specialist support (legal/ mental health/ drug & alcohol etc.), advocating where required. Support to set up utilities, source & purchase furnishings/ white goods etc. Access funding to assist individuals with costs where access to money has been identified as a barrier - i.e., to assist with securing deposits, relocation costs, white goods etc. Develop knowledge of current programmes and support networks likely to benefit the development and progression of clients Ensure clients understand their rights and responsibilities within the service. Ensure that the voices of service users are consistently sought to enable them to shape service delivery. Perform appropriate health and safety checks, risk assessments and maintain records. Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards.

Additional Duties and Responsibilities:

Use the InForm software management system accurately to record client information, updating as appropriate. Be flexible to the changing needs of the organisation and its service users. Abide by the organisations staff working policies and procedures. Promote the aims, purposes, mission, and services delivered by the organisation. In addition to the duties set out in this job description, the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation.

SKILLS & EXPERIENCE REQUIRED:

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Essential:

Desirable:

Experience of:

Working with people who have experienced trauma

Y

Working with individuals/families impacted by domestic abuse

Y

Helping vulnerable people to manage their needs and working with them to identify strengths and develop life-skills.

Y

Experience of sensitively assessing, responding to and monitoring clients' needs and risk

Y

Partnership working

Y

Knowledge, Education and Qualifications:

Understanding of the impact of trauma and ability to work in a trauma informed way

Y

A good understanding of the experiences and issues facing those fleeing domestic abuse

Y

Knowledge of support options available to clients with NRPF

Y

Good understanding of Safeguarding and what constitutes abuse

Y

Knowledge of relevant housing legislation and local authority policy

Y

Knowledge of relevant local support networks, voluntary organisations and agencies

Y

Minimum Level 2 qualification in working with people at risk who are homeless, or equivalent in social care, education, support services etc.

Y

Evidence of CPD

Y

Skills and Abilities:

Good analytical skills to assess the needs and establish effective support of clients.
Competent in risk assessment/ safety planning

Y

Good level of initiative and drive with ability to work as part of a team and unsupervised

Y

Ability to develop relationships with key partners to secure effective outcomes for individuals and families

Y

Ability to build supportive relationships with clients whilst maintaining professional boundaries

Y

IT proficient in Outlook, Word, Excel etc.

Y

Good written and verbal communication skills and the capacity to engage and communicate with individuals at all levels

Y

The ability to work on own initiative within a busy environment and ability to prioritise and manage a varied workload

Y

Qualities and General:

Highly committed to improving the lives of individuals and families fleeing domestic abuse through feelings of improved safety and wellbeing

Y

Ability to work flexible hours including occasional evenings and weekends

Y

Full driving licence and access to car

Y

Work within the boundaries of the Organisation's Policies and Procedures

Y

Maintain and observe conditions of Health and Safety

Y

Be committed to IMPAKT Housing & Support Equality and Diversity Policy

Y

Demonstrate and convey a passion for the work of IMPAKT Housing & Support including an understanding of the work we do and the challenges faced.

Y

Ability to respect the Ethos of the Organisation and uphold its Values

Y

Willingness to develop within the role and undergo relevant training

Y

Friendly personality with a good sense of humour

Y

Clean enhanced DBS check

Y

BENEFITS:

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25 Days and bank holidays plus bank holiday

Company pension

Life assurance

Cycle to work

Employee discount

Wellness programme

Training and development

Referral scheme

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SCHEDULE:

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37.5 hours a week Monday to Friday 9:00AM-5:00PM - willing to be flexible on occasions

This post is for a fixed term, ending 30th July 2026.

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APPLICATION DEADLINE:

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22/11/25

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HOW IT WORKS

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