Job Description

Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR

Permanent 33 hours per week based on a 3-week rota. Including weekends, earlies and lates. Shifts 1200-2000 hours and 0800-1600 hours

Salary - 24,169.00 pro rata, plus Serco benefits.

Main Purpose:

Serco Health aims to be the partner of choice in delivering Healthcare Services. We are focused on publicly funded healthcare and will support and deliver healthcare in both Hospitals and Community settings. We deliver Project Finance, Facilities Management, Service and Construction. Our core competencies are in risk management, project management, people management, working with the public sector and working safely.

To provide a high-quality food service as part of a team to both patients, staff and clients of the Hospital. Ensuring food service to patients and other customers throughout the hospital are served in a professional manner using the special menus as set by the dieticians and catering user group.

Main Accountabilities:

Provide and carry out general catering duties and tasks in an effective and efficient manner and in accordance with "best practice" procedures. Ensuring that all meals are prepared presented and served correctly to patients in wards following set procedures and standards, liaising with nursing staff. Ensure a high standard of both personal hygiene and food handling practices are adhered to. Preparing meals for delivery to wards with correct dishes as ordered. Disassembling meals from wards and general wash up. Ensure all cleaning equipment and chemicals are used following the correct procedures, which includes "clean as you go" and COSHH. Ensure the presentation of food is always attractive and to a high standard of service and customer satisfaction. Ensure all work schedules are fully implemented in a timely and efficient manner. Undertake duties in a safe manner, according to 'Food Safety Management System' and ensure that equipment is used and maintained in an appropriate manner. Ensure all equipment is checked beforehand, used correctly, cleaned and stored away after use. All mechanical, electrical & physical faults on equipment should be reported. Work as part of a team to provide a quality catering service around the hospital site in a friendly and purposeful manner. Attend training courses both in- company and elsewhere to meet and enhance the service of the Department. Always ensure a clean and tidy appearance. Follow cash handling procedures. Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.

What you need for the role:

Essential Desirable



Education Good understanding & comprehension of written & verbal English Good numeracy



Training

Basic Food Hygiene Certificate Health & Safety Certificate



Experience

Previous experience in the catering or food services industry operating in a multi-disciplinary environment

Aptitudes Able to use own initiative Receptive to change Self motivated Good interpersonal and communication skills Punctual organised & efficient Can deal with interruptions Open & honest Total commitment to Customer Service Acts in a professional manner Actively thinks about ways to change their role for the better Owns problems & takes responsibility for solving them

Circumstances Must live within easy travelling distance of the hospital Able to work additional hours often without prior notice and when required.

What we offer:

Salary: Competitive salaries with annual reviews. Pension: Up to 6% contributory pension scheme. Holidays: 25 days' annual leave plus bank holidays. Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.



At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.