Job Description

Donation Centre Driver/Assistant

Salary

23,809.50 (Full Time Equivalent)

Hours

30 per week - including regular weekends

Responsible to

Donation Centre Manager

Accountable to

Deputy Head of Retail

(This vacancy may close early if the right candidate is found)

Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness.

However, the current constraints of our ageing facilities are making this more difficult than ever. Our ambitious redevelopment plans will modernise and expand our existing facilities to transform the environment in which we care for our patients, as well as meaning we can care for more people who need us. In April 2024, Overgate Hospice launched a capital appeal, the Big Build Appeal, to raise the funds needed to make these transformational plans become a reality.

Job Summary

The Donation Centre Driver/Assistant plays a vital role in the success of the Hospice Retail Income Generation supporting the Donation Centre Manager and team in the successful running of our Retail Donation Centre, the post holder must be hardworking, self-motivated and enjoy working as part of a team.

This role will work alongside the Donation Centre team in managing the collection and distribution of donated stock both at the warehouse and across the retail shops. Sorting and processing of stock whilst ensuring the Gift Aid scheme is operated correctly within the Donation Centre and actively source donations from across the local community.

Minimum Qualifications / Experience Required

Study to GCSE Level or equivalent experience.

Minimum of 12 months experience of working in a charity shop or warehouse.

Full driving licence over 2 years.

Key Working Relationships

Donation Centre Manager

Donation Centre Drivers and Volunteers

Ecommerce Team

Deputy Head of Retail

Head of Retail and Trading

Director of Income Generation

Area Managers

Wider Retail Team

Local Community

Volunteer Services Co-ordinator and Volunteers

Fundraising Team

Duties and Responsibilities

To work alongside a team of volunteers on the sorting and processing of stock donations from members of the public. Greeting donors at the door in a polite and timely manner.

To ensure all eligible Gift Aid donations are processed correctly in line with Gift Aid procedures, HMRC guidelines and Overgate Hospice Policies. Actively promote gift aid to all donors to the Donation Centre.

To run the Donation Centre on the Managers/ Assistant Managers days off, ensuring all procedures and guidelines are followed.

To ensure the disposal of unwanted stock by the most efficient processes, support new processes as and when required, responding to changes in legislation and in accordance with council procedures.

Ensure all unsaleable items are recycled correctly, be aware of income and recycling targets, support and drive new initiatives to improve recycling, increase income and be informed of any legislative changes, both nationally and within local councils.

As part of this role, you will be required to engage in manual handling tasks, including lifting and carrying bags and boxes of donated stock. Training and guidance on safe manual handling practices will be provided to ensure your safety and wellbeing.

Support, train and monitor the volunteer sorting teams to ensure all items are processed according to Overgate policies and procedures ensuring they feel motivated and appreciated.

To assist with the day-to-day deliveries, collections and distribution of stock received through the warehouse and all retail shops. This includes collections from supporters, uplifts of excess shops from all Overgate shops and the transfer of stock.

Ensure that the Overgate Specialist shops receive the stock they need to maintain stock levels.

Work with the Ecommerce team to identify items for eBay and any other online sales platforms.

Working with the Donation Centre Manager to achieve annual budgeted income targets, objectives and agreed KPI's.

Overgate General Duties and Responsibilities

All employees must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974)

All employees must undertake relevant mandatory training.

All employees must comply with all Hospice policies and procedures and always maintain strict confidentiality within the guidelines of the General Data Protection Regulations.

All employees must adhere to the Hospice's Standards of Behaviour Framework and Values in all aspects of their work.

This job description is not exhaustive and will be subject to periodic review. The employer and the employee share responsibility to review and amend it as appropriate.

Safeguarding Children and Adults at Risk

All Hospice staff are required to act in such a way that at all times safeguards the health and well-being of children and adults at risk. Familiarisation with and adherence to the Hospice safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.

Valuing Diversity and Equality

All employees should carry out their duties in accordance with the values and principles of valuing diversity and equity of provision. It is the responsibility of all employees to support the Hospice vision of promoting a positive attitude to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Hospice's Equal Opportunities Policy.

PERSON SPECIFICATION

Qualifications/Training

Essential

Educated to GCSE level or equivalent experience.

Current driving licence (held for minimum of 2 years)

Knowledge

Essential

Knowledge of Gift Aid legislation

Desirable

Knowledge of the local area.

Experience

Essential

Experience of working in a busy environment

Experience of working to timescales and deadlines

Experience of representing an organisation in a professional manner

Experience of prioritising own workload and working with minimum supervision

Experience of multitasking and working in an environment of multiple demands ?

Experience of working within a team voluntary or otherwise

Good timekeeping

Excellent interpersonal skills

Computer literate and proficient in the use of Microsoft Office suite of programs

Ability to communicate verbally and in writing

Ability to work in a team which includes volunteers

Ability to maintain confidentiality

Excellent attention to detail

Excellent telephone manner

Desirable

Experience of using databases

Personal Attributes

Essential

Understanding of and empathy with Hospice environment

Ability to deal with conflicting demands and pressures

Team player who earns the trust and respect of colleagues

Positive professional approach and image

Commitment to the purpose and values of Overgate Hospice

Emotionally Resilient

Job Types: Permanent, Part-time

Pay: 23,809.50 per hour

Benefits:

Company pension Free parking Life insurance On-site parking
Experience:

Driving: 2 years (required) customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person