Job Description

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work. Job Summary It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood & Transplant(NHSBT), youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. If youre someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you! You dont need a healthcare background experience in retail, hospitality, customer service, or even volunteering is just as valuable. If youve worked in a team and know what it means to go the extra mile for someone, wed love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and well provide all the training you need. Watch this short video to learn more about what being a Donor Carer at NHSBT is really like....
Main duties of the job
The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts! Full time work is 8 shifts/fortnight and Part time is either 6 or 4 shifts/fortnight. Mondays to Fridays our shifts start approx. 10.15 to 21.30 (includes 1hr 15min break) Weekend and Bank Holidays our shifts approx. 08.00 to 17.35 (includes a 1hr break) Its a hands-on, active role with some lifting and moving, so youll need to be comfortable working on your feet and as part of a supportive, close-knit team. If youre ready to build a meaningful career, gain valuable skills, and make a real difference, we cant wait to welcome you on board!
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Details
Date posted
17 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,589 a year
Contract
Permanent
Working pattern
Part-time
Reference number
007390
Job locations
Lancaster Centre
Morecambe
United Kingdom
LA3 3BW
Job description
Job responsibilities
Please view the attached recruitment profile which is a summary of the detailed and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. Job description
Job responsibilities
Please view the attached recruitment profile which is a summary of the detailed and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
Person Specification
Qualifications
Essential

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
• Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted)

Experience
Essential

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Person Specification
Qualifications
Essential

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
• Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted)

Experience
Essential

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Skills Required