Job Description

Donor Records Clerical Officer

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work, or you are already employed by the NHS and would transfer to the pay point above the base of Band 3.

Job Summary

This is a great opportunity to join an expanding team working for a lifesaving organisation. The Donor Records Department is responsible for maintaining the NHSBT Donor/Donation database, capturing and updating demographic and clinical data. As well as the laboratories and collection teams, Donor Records has a very specific role supporting the Clinical Support Team through the referral of Donor Health Checks requiring their attention, enabling them to ensure the safe release of blood products.


You will play an active role in developing best practice in a department committed to team working and continuous improvement, being a key part of the blood supply chain from donor to patient.

Main duties of the job

You will be required to undertake administration and clerical duties in support of Donor Records. Typically these duties will involve:-

To be responsible for managing the national donor safety checks from blood donor sessions, updating and maintaining donor's details to ensure the continuous improvement in the quality of the donor database and producing routine medical correspondence. To liaise with other departments and key stakeholders and external organisations. To maintain records and collate and present data and statistics. To be a critical safety check within the blood supply chain. Develop and maintain relationships with colleagues, including internal stakeholders & external organisations. Liaise and communicate effectively with colleagues and other departments, outside agencies and professional bodies, in a mature and professional manner. Record or communicate sometimes difficult information by telephone, email or paper correspondence, always ensuring confidentiality of information. This might include chasing information, missing information and responses from external organisations, presenting complex data, scheduling meetings, attending route cause analysis meetings, etc. Act as first point of contact for a range of queries from managers and staff (both telephone- and e-mail-based) Act as last line of defence by checking donor safety checks and highlighting errors to management teams, Clinical support teams and Quality Assurance departments while keeping blood supply safe and removing risk to patients.


You will be required to undertake occasional travel to any NHSBT sites to meet the requirements of the post (notice will be given)

About You

Qualifications

Willingness to learn new skills as changes to software and processes are developed/implemented NVQ 3 or equivalent qualification/experience Demonstrates commitment to own continous learning and development

Experience

Standard Keyboard skills or equivalent qualification/experience Effective written skills Knowledge of standard office equipment Proven experience of communicating effectively, using a variety of methods, including a professional telephone manner. Demonstrate knowledge of excellent Word Processing skills Working knowledge of computer software packages e.g. Microsoft Office or similar

Please view the attached recruitment profile which is a summary of the detailed and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.



Our three core values are what set us apart. They guide and inspire everything we do.


By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.



You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer:

NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at:

www.nhsbsa.nhs.uk/pensions

We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our

Thrive

program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.


Please view the attached recruitment profile which is a summary of the detailed and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.



The normal working hours for this role are 15 hours per week, working Monday and Saturday, 7.5 hours per day between the hours of 06:00am 15:00pm. This role will be based at Bristol Blood Centre (Filton).

This vacancy will close at 23:59 on Tuesday 12

th

August 2025 subject to change

.





Interviews are anticipated to be held on Friday 22nd August 2025 subject to confirmation.



For informal enquiries please contact Ethan Oulds, Regional Donor Records Manager on ethan.oulds@nhsbt.nhs.uk.