Job Description

Pan Pacific London brings understated, comforting, and approachable luxury to London's premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together well-being innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest-focused Doorperson to join our incredible Concierge team at Pan Pacific London.


You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.


If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

Working as the Doorperson, you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work. You have a distinctive, warm and 'can do' personality that makes all our guests feel at home, no matter what the request. You work calmly under a high-pressure environment so that our guest can focus on what is important to them. You have a passion for providing friendly, courteous & proficient service to our guests within all Front of House areas. You are a car fanatic and enjoy driving luxury cars. Your tasks as Doorperson will include but not be limited to:


Welcome all guests to our hotel with a smile, acknowledging them for the duration of their stay and taking a genuine interest in them. You have the confidence to drive luxury vehicles when our guests request valet service. Control the traffic ensuring that there are no vehicles blocking the main entrance.

Assist guests and visitors with directions in the hotel.

BENEFITS OF WORKING AS A DOORPERSON AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:


Access to Mental Health First Aiders

Celebrate your Birthday with an extra day off Cycle to Work Scheme

Referral Scheme

Seasonal Ticket Loan

Enhanced Maternity and Paternity Policy

Eye Care Voucher Scheme

Social & Employee Wellness Activities

Employee Assistance Programme including 24/7 virtual GP and financial advisors

2 Hotel-Wide Social Events a year as well as additional social gatherings

Flexible Work Policy

Dry cleaning for uniforms and work attire Reward and Recognition - Star of the Month, Manager of the Quarter and Star of the Year

Guest Experience Programme Discount on our Food and Beverage Outlets

Discount on Internal Spa Treatments

Culture Club - Focuses on Diversity and Inclusion

Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

Complimentary meals prepared for you by our chefs

2 Study Days per year (fully paid and in addition to your annual leave)

2 Volunteer Days per year (fully paid and in addition to your annual leave)

Progression - our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.


Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:


Hotel of the Year, Group 2023 | Catey Awards Hotel of the Year, London 2022/2023 | AA Hospitality Awards Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Forbes Five-Stars 2023/2024 | Forbes Travel Guide

Forbes Five-Stars 2024/2025 | Forbes Travel Guide

Forbes Four-Stars 2023/2024 | SENSORY Wellbeing

Forbes Four-Stars 2024/2025 | SENSORY Wellbeing

Our team can't wait to welcome you.

Please note that all applicants for the Doorperson role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Doorperson role will be required from all candidates.

INDFOH