Job Description

Job Ref:

CRI3275

Branch:

The Trafalgar St. James, Curio Collection by Hilton

Location:

Trafalgar St James, London (South West)

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

13/11/2025

Closing date:

27/12/2025

The Trafalgar St. James

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

The Trafalgar St. James London, Curio Collection by Hilton

is a five-star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End it offers an iconic London experience. The hotel's vibrant venues, including The Rooftop and Rockwell, are celebrated for exceptional service, bold design, and a dynamic atmosphere that attracts both Londoners and international guests alike.

Our Values

We

care

deeply about our people and communities,

empower

each other to grow and succeed, embrace

inclusivity

creating a welcoming environment for all,

innovate

to continuously improve, and remain

sustainable

to protect our future.

Why Join Crimson Hotels?

We believe great people deserve great perks:


Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand Extra Day Off for Your Birthday - Because your day matters Employee Assistance Programme and wellbeing Free refreshments and freshly cooked meals while on duty Learning and development opportunities for career progression Health Benefit schemes Recognition and reward schemes Pension Scheme Life Assurance Discounts in our FB Outlets

What your day will look like?

As the Doorperson of our 5-star hotel, you will be the first and last impression our guests receive. With warmth, professionalism, and poise, you will greet every guest upon arrival, assist with luggage, and open doors with genuine hospitality. You will anticipate guest needs, coordinate with concierge and front desk teams, and provide expert knowledge of both the hotel and local area to ensure every arrival and departure is seamless and memorable. Your presence sets the tone for the exceptional service our hotel is known for.

What You'll Bring?

The ideal candidate is a true ambassador of hospitality--personable, attentive, and impeccably presented. You take pride in delivering a flawless guest experience, using intuition and genuine care to exceed expectations at every opportunity. The ability to communicate clearly, remain composed under pressure, and work effectively in a fast-paced environment is essential. You should also have the flexibility to work varied shifts, including weekends and holidays, and demonstrate immaculate grooming and presentation.



While experience in a luxury or five-star environment is advantageous, we value attitude, professionalism, and a genuine passion for exceptional service above all. Full training and support will be provided to help you thrive in this prestigious role.

Ready to make a difference? Apply now and let's create meaning experiences.

In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


We embrace inclusivity which means creating an environment where we celebrate our differences and everybody's contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.


The Trafalgar St. James is an iconic central London hotel, set proudly on the corner of its namesake with unparalleled views over the iconic Trafalgar Square. Part of the Curio Collection by Hilton, this luxury hotel enjoys a prime location near Covent Garden, just moments from the National Gallery and Buckingham Palace.



A luxury lifestyle hotel with 137 stylish bedrooms, including 9 suites, designed in a contemporary urban London style. With iconic wall art celebrating London's legends, it's a vibrant destination for both international visitors and Londoners alike. Perfectly placed in the heart of the city, our hotel is the ideal base for exploring the capital.



Enjoy stunning city views and expertly crafted cocktails at The Rooftop, lauded as one of London's best. For a more intimate setting, savour a curated wine selection and locally inspired dishes at Rockwell Bistro Wine Bar.



Visit our website to learn more - https://trafalgarstjames.com/

Sustainability

The Trafalgar St. James is Green Key Accredited. This accreditation truly highlights the hotel's ongoing commitment to helping reduce their impact on the environment wherever they can.