Job Description

The Role

The Drainage Coordinator plays a pivotal role within the Drainage Division at Environ Property Services, based at our Fulham HQ.

Reporting directly to the Operations Manager, the coordinator ensures the seamless management of client inquiries, survey bookings, job scheduling, and project delivery.

We're looking for individuals who align with our mission to solve complex property issues proactively, share our vision for trusted, high-performance service, and embody our core values of integrity, craftsmanship, communication, and collaboration.

Minimum Requirements:

Must reside within 1-hour travel from Fulham, SW London area. Excellent communication and customer service skills essential. Minimum of 3 years proven background / experience in scheduling of works, coordinating and project administration within the property services, construction or facilities management industries. At least 2 years drainage experience is preferred. Strong organisational skills with exceptional attention to detail and accuracy. Excellent written and verbal communication skills with a clear client-facing manner. Demonstrated experience managing job bookings and tracking systems (Podio experience preferred but not essential as full training provided). Professional telephone manner with the ability to handle both client inquiries and contractor liaison. Ability to manage multiple priorities while maintaining composure and accuracy. Proficient in Google Workspace and comfortable using CRM or project management platforms. Excellent diary management skills and must be adaptable. Excellent team and client management skills essential. Proactive, solutions-focused mindset with a commitment to delivering high service standards. Computer literacy - MS Office, Google documents

Duties & Responsibilities:

Reporting directly to the Operations Manager you will be responsible for ensuring the seamless management of client inquiries, survey bookings, job scheduling, and project delivery in support of the Drainage team. The role serves as the primary point of contact between clients, surveyors, tradespeople, subcontractors, and internal teams. Responsible for maintaining high standards of communication, operational efficiency, and project documentation. Delivering an outstanding client experience and supporting the company's reputation for excellence. Manage incoming client inquiries and convert them into scheduled surveys and works. Book and coordinate drainage surveys, ensuring timely delivery of reports to clients. Liaise closely with tradesmen to ensure they are briefed for all jobs and reports are completed accurately. Managing job bookings and tracking systems. Track and follow up on quotes, manage approvals, and convert successful quotations into scheduled works. Coordinate drainage works projects - confirm tradesmen availability, order materials, arrange access, and manage project progress through to completion. Provide regular project updates to clients, ensuring expectations are managed and satisfaction is maintained. Maintain up-to-date job records and documentation in Podio. Track profit margins, issue invoices, and follow up on payments in line with company terms. Act as the key communication point for all parties involved in drainage - including clients, internal staff, subcontractors, tradesmen, and suppliers. Ensure compliance with company processes and procedures for financial accuracy, safety, and operational efficiency. Highlighting where issues are. Ensure drainage jobs are running smoothly.

About Us:

Environ Property Services is a well-established and dynamic company that specialises in Damp, Roofing, Drainage, Pest Control and Restoration! We are a family run business operating in the heart of Fulham, and we have a reputation of providing exceptional services to our customers.

Our innovative and fast paced company prides itself on cultivating an incredible team of motivated individuals who have a passion for excellence.

Are You Ready to Make a Real Impact? Tired of the same old routine in your current role? Feeling like just another cog in the machine?

Break free from the mundane and step into a world where your work truly matters! Join Us in Preserving London's Iconic Landmarks!

Mission Statement

"We solve complex property problems -- damp, drainage, pest control, roofing, and period restorations through a coordinated team of skilled professionals who communicate clearly and fix issues at the root cause.

Our multi-division structure is built to support one another, ensuring every solution is holistic and long-lasting.

Our mission is to become London's most trusted property services company for property managers. We believe property care should be proactive, not reactive -- driven by great people, great systems, and divisions that collaborate to solve the real problem"

Our Vision

"To become London's most respected and reliable property services brand--where trusted workmanship meets high performance, and every team member operates at Priority Green standard in client care, craft, and company culture."

Our Values

Our culture is our competitive advantage. It sets the tone for performance and shapes how we are perceived externally. In alignment with our Mission and Vision, the following core values are non-negotiable -

We are committed to hiring, developing, and retaining individuals who consistently embody Communication, Integrity, Craftsmanship, Proactivity, Humility and Respect, Collaboration, and Responsibility.

What We Offer:

Fixed Hours with Overtime Options: Work from 8 am-5 pm, Monday to Friday, with the opportunity for overtime at enhanced rates. Competitive Salary: Starting from 29 000 per annum, with additional earning potential through commissions. Professional Growth: Continuous personal and professional development opportunities. Benefits: 28 days paid holiday (inclusive of bank holidays). Dynamic Work Environment: Be part of a young, fast-paced, and dynamic team making a real difference in London.
If you're ready to take your career to new heights and be part of a team that's transforming London, one property at a time, we'd love to hear from you. Apply now and join the Environ Property Services Ltd family!

Job Types: Full-time, Permanent

Pay: From 29,000.00 per year

Benefits:

Company pension Health & wellbeing programme Referral programme
Application question(s):

Do you reside within 1-hour travel from Fulham, SW London area?
Experience:

scheduling of works for tradesmen / engineers / surveyors: 3 years (required) property services industry : 3 years (required) construction industry: 2 years (preferred) project administration : 2 years (preferred) drainage industry : 1 year (preferred)
Work Location: In person