Job Description

Job Overview

At

DALROD Drainage Solutions

, we are proud to be one of the UK's leading drainage and wastewater service providers, delivering high-quality, responsive services to facilities management companies, local authorities, commercial clients and the public sector nationwide.

We are now seeking an experienced and driven

Drainage Operations Manager

to oversee day-to-day operational delivery across our drainage services. This is a pivotal role responsible for planning, coordinating, and optimising engineer activity while ensuring safety, quality, and customer service standards are consistently met.

This role is predominantly office-based, with regular site and depot visits required to support reactive and planned works, carry out quality assurance, and lead by example in health and safety compliance.

Key Responsibilities

Plan, coordinate, and manage daily operational activities across drainage and wastewater services Schedule and allocate engineers to reactive, planned, and emergency works to maximise productivity and response times Ensure engineers are equipped with the correct vehicles, plant, equipment, and information to complete work safely and efficiently Oversee company vehicles, tankers, jetting units, CCTV equipment, and specialist plant, ensuring servicing, calibration, and compliance are maintained Work closely with transport, compliance, and depot teams to ensure fleet readiness and operational resilience Conduct site visits to support complex jobs, coordinate emergency responses, and carry out quality assurance inspections Lead health & safety compliance, including RAMS reviews, toolbox talks, site inspections, and incident investigations Monitor operational performance, KPIs, downtime, and cost control, implementing process improvements where required Manage inventory of drainage equipment, tooling, spares, and consumables Coordinate with external contractors, waste facilities, tanker partners, and suppliers as required Maintain accurate operational records, job reports, inspections, and compliance documentation Act as a key escalation point for operational issues, supporting both engineers and senior management
Skills, Qualifications & Experience

Proven experience in an

operations management or supervisory role

, ideally within drainage, utilities, FM, civil engineering, or reactive maintenance environments Strong understanding of drainage operations, including jetting, CCTV surveys, patch lining, tanker operations, and confined space working (desirable) Demonstrable experience managing engineers, scheduling work, and optimising asset utilisation Solid knowledge of health & safety legislation, risk assessments, and safe systems of work Comfortable working with IT systems, job management software, and Microsoft Office (Excel, Outlook, Teams) Strong organisational skills with the ability to manage competing priorities in a fast-paced, reactive environment Excellent communication and leadership skills, with the confidence to liaise with engineers, contractors, and clients Full UK driving licence (essential)
Candidates with backgrounds in the following disciplines may be particularly well suited:

Drainage & wastewater services Utilities & civil engineering Facilities management Reactive maintenance operations Engineering or maintenance supervision
Salary & Benefits

Competitive salary, dependent on experience Company vehicle or car allowance Company pension scheme Paid holiday entitlement plus statutory holidays Free on-site parking Career development and progression opportunities within a growing national business Supportive, professional working environment focused on long-term growth
Future Prospects

Joining DALROD as a Drainage Operations Manager offers genuine long-term career potential. We are a business that invests in people, systems, and leadership, with opportunities to progress into

senior operations, regional management, or strategic roles

as the business continues to grow.

Job Type: Full-time

Pay: 35,000.00-45,000.00 per year

Experience:

Drainage: 5 years (required)
Work Location: In person