Job Description

Location:

Various Emmaus Greenwich outlets

Hours

16 or 24 hours per week, to include Saturdays

Salary

25,396.80 pro rata

Accountable to:

Logistics Co-Ordinator

Responsible for:

Companions and volunteers

Purpose of the Job:

Responsible for planning routes to maximise the use of time and fuel when arranging collections and deliveries. Manoeuvre, lift, and carry furniture and domestic goods to and from vehicles, in and out of buildings, up and down stairs. Ensure driving, collection, and delivery services are administered effectively and comply with the law at all times. Support and train Companions and volunteers to ensure that customers are dealt with in a positive manner demonstrating good customer service. Supervise and lead Companions and volunteers working on the van crews. Responsible for Health and Safety for all activities associated with loading, unloading, driving, and manoeuvring of vehicles including the use of the tail lift, driving skills, movement of goods within organisation's premises and at customer premises, and ensuring all members of the vehicle team take their responsibility for Health and Safety seriously. Responsible for ensuring that only quality donations and those that conform to all relevant legislation (including 1988 Fire Safety Legislation (as amended in 1989, 1993, and 2010) are accepted for resale in the shop. To carry out basic weekly fleet management i.e. tyre pressure, fluid checks, lighting checks, and other routine safety checks. Support and assist training companions and volunteers who are eligible to drive. To be flexible and willing to carry out any tasks when necessary and to participate in the on call rota. Ensure policies and procedures for handling, movement, and security of monies and stock are adhered to at all times and correct monitoring procedures are in place. Any other reasonable duties and tasks deemed necessary by the Senior Leadership Team. To assist with the administration and quotes for the house clearance service and assist with home removal admin when required. To assist with marketing the retail shops in the local area and on social media to maximise Emmaus' profile, donations, stock generation, and sales. Monitor compliance with relevant legislation, including Health and Safety & Fire Regulations in the work-place and the Data Protection Act. Contribute to growing the business and to the maximisation of profit from shop operations, Gift Aid, and other business activities and accounts. Support the Retail Manager in training and managing volunteers to ensure the effective operation of the shops

General

Emmaus works with vulnerable people. Staff and volunteers must observe the proper demarcation and professional boundaries while performing their role.

You must always act in a way which will maintain the good reputation of Emmaus Greenwich, upholding the organisation's policies and procedures. You should strive to preserve good working relationships with Staff, Volunteers, Companions and the Trustees, keeping the appropriate key personnel well informed of significant matters relating to the Community

We expect you to carry out your job responsibilities in an environmentally aware manner. Our aim is to ensure all resources are utilised effectively and efficiently. You will be expected to apply sound 'value for money' principles in undertaking purchasing or supply of goods and services.

In Emmaus, volunteers are an important resource and make a vital contribution to Emmaus's aim to take action to help disadvantaged people. You will be expected to encourage, develop and support volunteer involvement in our work.

Person Specification

Essential Desirable

Experience

Experience of delivery planning Recycling or second-hand retail experience Customer service Stock and cash management Basic administrative experience Working with volunteers Retail skills Working with vulnerable people or people with challenging behaviour

Knowledge and Commitment

Demonstration of a belief in and, the ability to, Retail and trading law adopt and work within the Emmaus principles Health & Safety: fire safety, manual handling, first Understanding of the business environment aid, security and homelessness issues

Education/Professional Certification

Basic standard of secondary education or above Customer Care Basic written English ability

Skills

Driving Licence Effective verbal communication Ability to stay calm and cope under pressure Effective listening Effective administration, organization and time Ability to delegate management Basic IT skills including Microsoft Word, Excel, Internet and email

Personal Characteristics

Enthusiastic Self motivated A belief in the potential of each individual and an understanding of the importance of community in helping an individual to achieve their potential Effective team player, with the ability to lead, work and delegate Ability to engage others support Commitment to environmental sustainability and social development Able to welcome people with no prejudice

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristics, perspectives, ideas, and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status, or parental responsibilities.

To ensure fairness and consistency in selecting the best candidate for our roles, all our applications are anonymised until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate's experience.

Job Type: Permanent

Pay: From 25,396.80 per year

Benefits:

Additional leave Company pension Free parking On-site parking
Experience:

Driving: 3 years (preferred) Delivery driver experience: 2 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: On the road