Job Description

About The Role

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A fantastic opportunity to join an award-winning company. With favourable shift patterns to allow an excellent work life balance. We offer employee discount along with a growing list of other perks including simply health and a pension plan.



As our Driver Quality Advisor, you will work closely with the self-employed drivers, client support team, quality team and our depots.


Salary: 12.29 per hour Hours: 37.5 hours between 8am-8pm Shift pattern: 5 days out of 7 Job Type: Full-time- 6 month FTC Location: AO Latchford Building, AO Logistics, Weston Road, Crewe CW1 6GH

Here's What You Can Expect To Be Doing

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Our Driver Quality Advisor will be the voice of the quality team to the drivers. They will engage in regular calls with our drivers on the road, develop a positive relationship with them, listen to feedback and concerns and advise them on how to improve their results.

Working with depots to assist crews to deliver great customer service. Checking in with drivers to gather opinions on a variety of subjects. Keeping drivers up to date on any innovations. Increase retention of self-employed drivers through two way conversations.

A Few Things About You

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Experience in customer service or customer facing roles preferable.

Able to remain calm and focussed under pressure. Consistent positive attitude and telephone manner Basic Excel knowledge Able to communicate effectively.

A Bit About Us

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At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we've done a good job. It's at the heart of everything we do, and it's why our logo is always smiling.



When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too).



We're passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.



It started at a pub in Bolton with a 1 bet and a belief that things could be done better!

Our Benefits

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33 days holiday At least 5% contribution pension scheme Healthcare Cashback Scheme Exclusive Staff Discount Enhanced Maternity, Paternity and Adoption Packages Expression of wish service Make a difference days (x2 fully paid charity days a year) Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.