Job Description

Job Purpose:

As a Drivers Helper you will need to be professional, enthusiastic, flexible and reliable; customer focused. You will support Drivers in delivering and act as a banksman to assist driver.

You should demonstrate exceptional customer service skills and be able to deal with an array of customers. When out on the road you are an ambassador for the company at all times and the face of the company, having that daily interaction with customers and building and maintaining long lasting relationships.

Manual handling activities such as, but not limited to, pushing, pulling, lifting and carrying will be required.

Principal Accountabilities:

Support in helping drivers manage deliveries of orders to customers according to route sheet / daily plan Support drivers with checking the stock into the lorry at the time of loading and re picking for deliveries. Stock accuracy is key for customer service. Where you are required to help a new driver, or agency driver, you are responsible for all the money collections advised by the accounts, sales team and the route sheet. Adhere to money collection and storage procedure. Support drivers with required paperwork which is to be completed correctly and legible (fuel sheet/Fuel Receipts/defect book/returns book/Route Sheet/Cash reconciliation sheet). All Proof of deliveries (POD's) must be signed. If customer is unable to sign for goods you must provide evidence of delivery i.e. photo evidence of delivery by customer premises. All deliveries to be completed correctly, any concerns/issues, please inform the transport and sales team (this may at times involve waiting). Vehicles to be kept clean, tidy and in a roadworthy condition. All accident/damages/Near Misses to be reported immediately to the transport team. Adhere to Health & Safety, Near Miss, Accident procedure, get the agency driver to fill up the accident forms and inform the depot/Transport manager. No Returns to be accepted unless approved collection note has been provided and if customer is trying to return the stock from the same day delivery, then advise sales team before uplifting the stock. Any stock returned on vehicles is your responsibility. Stock return forms must be completed correctly, any stock is to be returned to the Coldstore upon on completion of daily work. No stock should be left on the lorry. Any products collected must have correct paperwork and Coldstore must sign the collection note.

Requirements

:

Car licence will be essential Multi drop experience is preferable Good communicator Attention to detail Positive attitude, deals with challenge and change Ability to work in a fast paced and changing environment Prepared to support and develop 'best in class' Excellent customer service skills Physically active due to nature of the job including heavy lifting
Shift Pattern: Monday to Thursday

Job Type: Full-time

Pay: 12.21 per day

Work Location: In person