Job Description

At CareCo, we make every day easier for people.

As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them. A career at CareCo is about being part of a team that helps to achieve that.

Our Drivers Mate role is responsible for the delivery of exceptional delivery service, to ensure that the customer is happy with their new product before leaving the customer's house. This is achieved by providing excellent customer service and a thorough demonstration of the customers' item so that they are confident with using their product.

This is a full-time permanent position, covering 40 hours over a Monday to Friday schedule, based out of CareCo's Braintree Headquarters.

What are my responsibilities?

To assist the driver to ensure that items are correctly loaded onto the company vehicle the day before, making sure that everything has been allocated to the correct customer by looking through the delivery paperwork provided. Have a clear understanding of CareCo's policies and vision and how Logistics contributes to these. To assist the driver to ensure the correct items are delivered to the correct customer and that the installation and demonstration of the items are to the highest standard to leave the customer satisfied with the overall service provided by yourself. Have a keen eye for quality control and always look to improve Logistics standards. Logging all working times correctly every day, which will then be uploaded onto our HR system to provide you with the correct overtime for the month if applicable. Ensure that paperwork is correctly uploaded when completing deliveries, including photos of the items and serial numbers of the products. Participate in effective communication to ensure colleagues are kept up to date with any issues that may arise on the road, so we can learn from the experience and make the customers' personal experience the best it can be.

What qualifications & skills are required of me?

Previous experience within a similar role is desired but not essential. Punctual and hard-working, ready to get involved within a new depot and 'muck in' where necessary. A positive character, happy with travelling around the local area and confident in lifting products in and out of our vehicles when delivering to our customers. Confident when dealing with our customers, providing them with great service is a must within this role, so you have to be a great communicator and friendly face to all!

What would working for CareCo offer me?

25,500 per annum. 32 days annual leave (including bank holidays), with extra days when you stick with us Access to our employee assistance programme, a 24-hour confidential helpline to support through any life issues. Access to CareMiles, our exclusive staff benefits platform, including a Cycle-to-Work scheme and multiple discounts at various high street brands and supermarkets! Free on-site parking and free yearly flu jabs. 25% employee discount.
Job Types: Full-time, Permanent

Pay: 25,500.00 per year

Benefits:

Cycle to work scheme Employee discount Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme On-site parking Referral programme Store discount
Ability to commute/relocate:

Braintree CM77: reliably commute or plan to relocate before starting work (preferred)
Experience:

Driver's Mate: 1 year (preferred)
Work Location: In person