Job Description

Job title:

Driver/Valet

Department:

Activate Accident Repair

Location:

AAR Mildenhall, Plot 41, Hampstead Avenue, Mildenhall, Suffolk, IP28 7AS

Salary

: We are proud to say, We are a Real Living Wage Employer

Hours:

45 hours per week

We're looking for a Driver to be part of our success story.

Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.

Great career development opportunities - grow with us.

About the role:

Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service.

Key responsibilities:

Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner. To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven. Ensure all documentation is correct when transferring vehicles. Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment in order to present to the customer, where necessary, clean upholstery and carpets and when requested to do so steam clean engines and engine compartments. Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service. Report any accidents, incidents to your Bodyshop Manager without delay. To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office. Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer. Confirm any damage or cleanliness issues with reception team. Notify customer and reception when a delay is imminent. Complete all customer paperwork in presence of customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage. To be aware of and adhere to all the Housekeeping and Health and Safety regulations and policies applicable to your position and working environment. e.g. driving whilst under the influence of sleep-inducing medication, driving vehicles for which you are not insured or trained. Chemicals, fluids and cleaning agents used in the cleaning process. To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on job card. Complete necessary office paperwork - fuel and drivers log

Skills and experience:

Full driving license with the correct classification to carryout duties Logistics experience Experience of vehicle appraisal Exceptional communication and customer service skills Interpersonal and communication skills should be excellent standard Attention to detail The right attitude to get the job done Time management at each booking is essential

Benefits:

33 days holiday (including bank holidays) Personal health cash plan - claim back the cost of things like dentist and optical check ups Enhanced maternity / paternity / adoption / shared parental pay Life assurance: three times basic salary Free breakfasts and fruit Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority, and we'll make sure you have all the support you need to succeed.


From little perks like free fruit, breakfast cereals, and French pastries on a Friday, to impressive rewards for our employee of the month, we'll go out of our way to show how much we appreciate the effort you put in.

A bit about us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.


We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.


We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.


Want to know what it's like to work with us? Take a look at our values. They define who we are, and how we work with team members, customers and suppliers:


Make it happen - Be accountable. Take the initiative, work fast, and do a great job. Strive for better - Be bold. Challenge the norm - make small improvements often. * Win together - Be a team-player. Win together, learn together, respect each other.