Job Description

Job Title: DSAR & CRA Specialist
Working Pattern: Monday to Friday, 36.25 hours between 8am and 6pm
Salary: \xc2\xa324000-\xc2\xa326000 and up to 20% bonus and benefits
Location: Blackpool, this role will support hybrid working with a minimum of 3 days working from the office.

About Tandem

We\'re Tandem. The UK\'s fairer, greener, digital bank providing hard working people across the UK with greener ways to spend, borrow and save.

With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK.

We\'re on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.

We\'ve taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we\'re engaging with our stakeholder audiences. Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.

We\'re building an amazing team and we\'re looking for a hardworking and driven Specialist to support us on our journey.

The key focus of the role is to respond to any Data Subject Access Requests (DSARs) that have been submitted within regulatory timescales and deal with all Credit Reference Agency (CRA) file submissions and disputes for the Bank. Dealing with all GDPR Rights Requests is also a key aspect of the role.

The successful applicant will be expected to manage their time for this involving and time sensitive role to ensure all deadlines are achieved. This often involves reviewing extensive, complex and sensitive requests thoroughly, applying appropriate redactions where necessary.

Full training will be provided to the successful applicant.

Our Team

The role is part of the Bank\'s Complaints Team, based out of Blackpool.

What you will be working on:

• Individual performance and contribution to achieve KPI\'s set by the business/team.
• Owning individual performance and personal development.
• Ensuring all DSAR\'s and CRA activities are dealt with within SLA.

What we\'re looking for:
Essential:

• The ability to identify gaps and problems in existing practices and implement rectifications and solutions.
• The ability to engage professionally with key stakeholders in all relevant internal and external teams.
• A strong attention to detail.
• Strong time/diary management skills.
• The ability to work under pressure.
• A good understanding of Microsoft Office packages, particularly Excel.
• An ability to problem solve and make decisions.
• Someone with a proactive nature who can deliver exceptional customer service.

Desirable:

• An understanding of ICO regulations and how the Credit Reference Agencies work.
• A thorough understanding of the requirements of confidentiality and GDPR including a working knowledge of the different GDPR rights requests.

Benefits
A competitive salary and package conducive to the role.

Current Rewards

• 25 days annual leave plus 8 days bank holiday
• Buy or sell up to 5 days holiday a year
• 1 day off for your birthday
• Electric Vehicle scheme
• Free cereal and snacks in the office
• Cycle to work scheme and a free helmet
• Reward Gateway for treats and discounts
• Smart Tech scheme
• Pension contribution matched up to 4%
• 2 days per year paid volunteering

Take part in our Green Deal

• Volunteer 2 days a week for charity

receive an early Friday finish * Raise \xc2\xa3200 per annum for charity

Tandem provide PR and marketing support * Have renewable energy at home

receive an additional 1-day annual leave * Drive a lower emissions or hybrid car

free raffle entries with the chance to win a weekend away for 2 * Drive an electric car

receive \xc2\xa3500 towards a home charger.

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Tandem Bank