Job Description

This is an outside shopping centre.

Summary & Purpose of the Role:

The CCTV Operator, functioning as a Duty Controller, is responsible for monitoring surveillance systems, ensuring the safety and security of premises, and effectively managing incidents in real-time. The role requires proactive surveillance, quick decision-making, and clear communication with security teams and law enforcement when necessary.

Duties / Responsibilities

:

- Continuously monitor CCTV feeds to ensure the safety of the facility and its occupants.

- Identify, assess, and respond to suspicious activities or incidents in a timely manner.

- Maintain detailed logs of daily activities, incidents, and interactions for reporting purposes.

- Communicate promptly with security personnel and law enforcement as required.

- Conduct routine checks on all surveillance equipment to ensure optimal functionality.

- Coordinate emergency response plans and assist in crisis management situations.

- Train and support junior staff in operational procedures and equipment handling.

- Collaborate with facility management to improve security protocols and enhance overall safety measures.

- Participate in regular security audits and drills to ensure preparedness for various emergency scenarios.

- Provide detailed reports and feedback to management regarding security incidents.

- Ensure compliance with all local laws, regulations, and company policies related to safety and security practices.

- Act as a liaison between security personnel, employees, and guests to foster a culture of safety and awareness.

Education / Qualifications

:

- CCTV (PPS) Licence(Essential)

- Doors Supervisor Licence Level 2 (Desired)

- Knowledge of basic security procedures and protocols

- Familiarity with surveillance systems and other security equipment

- Good communication and interpersonal skills

- Ability to remain calm and composed under pressure

- Driving Licence and own transport preferred due to the centre's location, public transport is limited.

Skills / Knowledge Required

:

- Proficient in the operation and management of CCTV surveillance systems.

- Strong observational skills and attention to detail to identify potential security threats.

- Excellent communication skills to effectively relay information and coordinate with teams.

- Ability to remain calm under pressure and make quick, informed decisions.

- Familiarity with security protocols and emergency response procedures.

- Basic computer skills for equipment management and reporting tasks.

What will you get in return?

- A pension scheme - to save for the future - eligibility rules apply

- Access to high street discounts

- Access to low-interest loans

- Recognition scheme 'OCS Stars' - monetary rewards given to top performers

- Training and Development- apprenticeships, e-learning, English as a Second Language, and our award-nominated 'Impact' Programme

- Long Service Awards

- Cycle to work scheme - discounted bicycles

About Us

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of 1.5bn. It operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Shift pattern: 4 on - 4 off (2 Day - 2 Nights)

Shift times: Days: 0600 to 1800, Nights: 1800 to 0600

Job Types: Full-time, Permanent

Pay: 13.60 per hour

Benefits:

Company pension Free parking On-site parking
Experience:

CCTV: 1 year (preferred)
Licence/Certification:

CCTV (PPS) Licence (required) Door Supervisor Training (preferred)
Work Location: In person

Reference ID: WSC0001