Job Description

Job Category: Technical
:
We are seeking an inspiring Duty Engineering Manager to lead a multiskilled engineering team, including technicians, team leaders and contractors. In this pivotal role, you will drive safety, performance, standards, and efficiency, ensuring all work meets company, statutory, and environmental requirements. You will oversee key operational measures such as safety, asset reliability, people leadership, contractor supervision, and stakeholder management within a regulated and unionised environment. Your leadership will ensure a high-quality, reliable service for passengers, tenants, and internal customers by maximising system availability and exceeding KPIs. As the primary point of contact for stakeholders, you will place customers at the heart of decisions, continuously improving service delivery and making every journey better.
Shift Pattern: Monday- Thursday: 8pm- 6am [Permanent night shift]
Responsibilities:

• Lead, manage, mentor, support and develop a multiskilled team (technicians, team leaders), ensuring performance reviews, training, development, resource coordination, and adherence to company policies, procedures, and budget controls.
• Ensure team competence and capability, managing skills mix, training, and future workforce requirements, while overseeing compliance with statutory standards, regulations, and timely completion of inspections across all engineering and facilities activities.
• Drive asset performance and standards, proactively improving KPIs, service levels, building fabric, welfare facilities, and overall presentation through inspections, continuous improvement, and best-practice maintenance.
• Lead safety, quality, and environmental management, overseeing Fire, H&S, incident/risk processes, briefings, toolbox talks, risk assessments, hazard reporting, permit and access systems, and fostering constructive union relationships.
• Manage asset management processes and stakeholder relationships, applying whole-life asset principles, supporting operational demands, representing engineering at operational meetings, and ensuring strong internal/external collaboration.
• Support operations, projects, and continuous improvement, ensuring planned/reactive work meets time, cost and quality targets, driving innovation, reviewing and improving procedures, ensuring safe project handovers, and deputising for operational leadership when required.

Qualifications:

• Proven team leadership experience in a technical or engineering environment.
• NVQ Level 3, City & Guilds, ONC/HNC, accredited apprenticeship, or equivalent qualification in an appropriate engineering discipline.
• Full UK driving licence (desirable) and ability to obtain and maintain airside licences and permits.
• Ability to meet all pre-employment requirements, including security vetting, referencing, medical assessment, and drugs & alcohol testing.
• Fully assessed knowledge of relevant regulations and standards, with completion of all required skills training.
• IOSH Managing Safely (or equivalent) accreditation (desirable).

About Us:
There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you'll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.
Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working location
This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.
Sustainable Travel to work
Heathrow's sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.
About the Team:
Be part of this city within a city. Every year, millions of people travel through Heathrow. Joining our Engineering team means being at the heart of a complex operation whose size, scale and reputation for innovation are unique. We make sure the airport is always running smoothly and keep passengers and planes moving.
Our team touches all aspects of airport life - from water to energy, rail to roads, baggage systems to runways. The scope and variety of what we do is vast, spanning mechanical, electrical, water, civil, rail and environmental disciplines. Together we are responsible for the performance of 500,000 assets worth 14bn. It means there are always a wide range of interesting development, construction and maintenance projects to get involved with. And a lot of ways to develop your skills, career and reputation.
You'll be part of a close-knit, driven team, taking on work that you can take real pride in and feel passionate about. It's an exciting place to be, where every day, you'll discover a world of fresh possibilities and you'll be mentored by world-class experts every step of the way.

Skills Required