Job Description

Job Title:

Duty & Events Manager

Reporting to:

COO / CCO

Supervisory Responsibilities:

Yes

About BikePark Wales

BikePark Wales is the UK's number one mountain bike facility located at Merthyr Tydfil on the edge of the Brecon Beacons national park just 25 minutes north of central Cardiff. The park is now an internationally recognised destination and a mecca for mountain bikers, descending on Mynydd Gethin, a 491-metre summit.

BikePark Wales is a successful business which is growing fast.

The current offering includes over 45 world class mountain bike trails, a vehicular uplift service, cafe, bike shop, bike hire, coaching and events but an ambitious development plan is now underway to both improve the existing services and add new products to the existing site.

Our normal operating hours as a business are from Thursday to Monday and we close on a Tuesday (open during holidays) and a Wednesday.

The Role

An exciting opportunity for an energetic, responsible and highly organised individual to join the BikePark Wales team in a dual role as Duty and Events Manager.

As Duty Manager at BikePark Wales, you will be responsible for the day-to-day operational management of the park, ensuring all visitors have a safe, enjoyable, and memorable experience. You will be the on-site leader during the day, overseeing all aspects of park operations from customer experience to team management and organising incident response.

As Events Manager, you'll manage the whole events process from, developing a creative and exciting event programme, right through to running the event and carrying out the post-event evaluation. You'll work closely with all teams, and form an events committee, encouraging cross departmental engagement. This dual role is ideal for an enthusiastic, creative, proactive individual with strong leadership skills, a passion for the outdoors, and a commitment to excellence in customer service and safety.

Duty Manager responsibilities to include:

Serve as the primary point of contact for all operational matters during the day

Monitor and manage the customer journey across all facilities

Ensure a consistently high standard of presentation and safety throughout the park

Lead, motivate, and support all staff

Conduct the daily briefing, allocate duties, and ensure team members are properly equipped and informed for the day

Act as the designated lead in the event of emergencies or incidents

Coordinate with the First Responders, and emergency services when required

Ensure adherence to all safety policies, risk assessments, and standard operating procedures

Monitor the functionality of each department and support managers as required

Manage daily checklists and ensure completion of opening and closing procedures

Event Manager responsibilities to include:

Develop and manage an annual events programme

Produce detailed proposals for events (including operational event plans, suppliers, legal obligations, staffing and budgets)

Manage and coordinate suppliers and all event logistics

Work closely with the marketing team to publicise and promote the event

Manage all pre-event planning, organising guest speakers and delegate packs

Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget

Recruit & manage a team of event volunteers

Manage the team of event staff, giving full briefings

Manage 'wash up' meetings and produce post-event evaluation to inform future events

General team duties:

To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.

To co-operate with relevant health and safety legislation, policies and procedures in the performance of the duties of the post.

To carry out the duties and responsibilities of the post in compliance with the Company's equal opportunities policies.

To maintain confidentiality and observe data protection and associated guidelines where appropriate.

To understand and comply with the Company's environmental policies

To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post

Key skills:

Previous experience in a supervisory or management role within a customer-facing, outdoor environment

Strong leadership and problem-solving skills, with the ability to remain calm under pressure

Excellent interpersonal and communication abilities

Demonstrated commitment to safety standards and best practices

Proven minimum of 1years' experience in event management

Minimum of 1 years' experience in leadership, at assistant manager level, is essential for this role

Outstanding organisation and planning skills and a good eye for detail.

Excellent people skills with the ability to build strong relationships, internally and externally across all teams, strong communication skills both verbal and written

A hard working and adaptable manner, with a solid common-sense approach

Desirable skills:

A keen interest in MTB and BikePark Wales

Ability to communicate in the Welsh language

DBS certificate

First Aid Qualifications

IOSH Qualification

If you are interested in this exciting position, please send a covering letter and CV telling us your experiences to date and why you'd be a good fit for BikePark Wales.

Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Canteen Casual dress Company events Company pension Discounted or free food Employee discount Free parking On-site parking Sick pay Store discount
Schedule:

Day shift Weekend availability
Application question(s):

Do you have a passion and interest in MTB?
Experience:

Customer service: 2 years (required) Leadership: 1 year (required)
Work Location: In person