Job Description

Please note that we are unable to accept your application if you do not meet the following criteria.

This is a 7-day roster with a with a mix of Monday to Friday early/late/night shifts and weekend working. Candidates will be subject to a Right to Work check & DBS check for this position Due to the number of the different IT systems you will be working with, you must be IT-literate. Understanding the requirements of customer information during disruption is essential. And previous experience within the railway industry is helpful Applicants must be aged 18 or over

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

Join Our Team as a Duty Information Manager at Romford Roc.

The Role

Based in the Anglia Integrated Control Centre near Romford Station, you will manage the provision of customer information during disruption for the Greater Anglia network, providing both customers and Greater Anglia colleagues with accurate and speedy information updates.


Key Responsibilities:


Ensure timely and regular communication of incident messages to tell the story of the incident. Keep on-call staff informed of updates and developments related to the incident. Update the Greater Anglia website with relevant incident information and progress updates. Communicate alternative routes and travel options effectively to customers. Arrange and coordinate rail replacement bus services as needed. Liaise with colleagues in the Anglia Integrated Control Centre, including Network Rail, other Train Operating Companies, and the Social Media Team, to ensure coordinated incident management and communication.

We're Looking For Candidates Who:

Have a friendly, approachable demeanor with the ability to communicate effectively with customers during service disruption and/or experience of a range of social media is Are calm under pressure, able to think on their feet, and able to handle various situations Possess a "can-do" attitude and enjoy working as part of a team Take pride in providing top-notch customer service on social media whilst updating the organisation on incidents as they develop Have team spirit and bring your unique self to strengthen our team and foster a positive work environment. Be able to respond to various challenges, often to difficult timescales, by working well within the Control Team and working with internal/external colleagues. Are self-motivated and proactive when monitoring the live service with attention to detail when communicating to either the public or colleagues.

What's in it for you?

Travel Discounts

: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!

International Adventures

: After 12 months, unlock discounted international travel for you and your family.

Exclusive Discounts

: Access the GA Hapi App for deals on shopping, dining, and fun days out.

Vouchers for Loved Ones

: Get 12 annual discount vouchers for family and friends to enjoy.

Wellbeing Support:

24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.

Pension Perks

: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.

Family-Friendly Policies

: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.

Save While You Spend

: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 12th September 2025

Please note vacancies can close earlier due to high influx of candidate applications


At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

Inclusivity & Respect

: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

Community & Teamwork:

Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

Pride & Progress

: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?