Job Description

Description

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JOB TITLE: Duty Manager (Cleaning Operations)

LOCATION: Edinburgh Airport

REPORTING TO: Operations Manager (Cleaning Operations)

SHIFT PATTERN: 3 on - 3 off, 42 hours per week

PAY RATE: 15.98 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at

recruitment@abm.com. We're here to help!

Purpose of the role

The Duty Manager role is a key management role to assist with managing the cleaning operation across the campus at Edinburgh Airport ensuring a world class cleaning service. Overseeing the daily running of EDI from a cleaning perspective to ensure a welcoming, clean, and safe environment whilst working closely with all teams. The Duty Manager is responsible for the daily cleaning operations on site, supporting the operational delivery including enhanced clean regimes and more importantly engaging the cleaning team with a focus on enhancing passenger experience. The Duty Manager must be a leader and a role model to the cleaning team on site ensuring an engaged and positive culture while maintaining a well-run effective and innovate cleaning operation.

Main Duties

The job holder will support the Operations Manager to ensure a high-quality service is delivered and maintained at all times focused on innovation, service excellence, enhanced cleaning, and team morale. Working within the framework of Edinburgh Airport initiatives and guidelines, the Duty Manager will ensure the cleaning operation achieves the high standards and positive interactions with customers as the global flagship Edinburgh Airport deserves.

Key Responsibilities/Accountabilities:

Lead the Supervisory and Cleaning team to ensure there is a positive, motivational, supportive working environment. Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off all duties and tasks complete. Manage the day-to-day cleaning schedules supporting the operational team to ensure delivery. A focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive stakeholder interactions ensuring regular training topics are delivered to the teams. Hold regular team meetings with the Supervisory Team on site ensuring a one team approach. Assist with the recruitment process. Ensuring excellence for cleaning operations throughout Edinburgh Airport includes, but not limited to: Security, Health and Safety and compliance Cleaning standards Colleague Grooming and presentation. Passenger and Staff Interaction & Staff courtesy Best Practice and Innovation Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered. Conduct daily audits of standards and provide feedback to the teams daily. Ensure the cleaning teams are equipped and have the knowledge to positively impact the passenger experience for all stakeholders. Work closely with all stakeholders and departments at Edinburgh Airport adding value and promoting team work throughout. To manage and supervise the delivery of colleague's rosters ensuring operational demands are met and advance planning. Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues. Carry out and manage daily centre audits to ensure high standards of cleanliness and safe environment is always evident throughout the airport. Manage induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report on monthly. Support in the delivery and meeting of all KPI's/SLA's ensuring the team are aware of performance and action plans implemented and managed. Deliver excellent leadership, communication and motivation to the site-based team including communicating daily so that sound communication channels exist in order that team goals can be achieved. Ensure on-site Supervision Team manage their teams ensuring they are fully conversant with their individual tasks and responsibilities.

Team Management

Lead and support supervision team, including holding regular one-to-ones, and creating development plans for the team. Ensure the team deliver exceptional operational standards along with excellent and meaningful passenger interaction as and when required. Always ensure effective and consistent communication throughout the team with the assistance of the Operational Supervisory Team. Work with the Operations management team to forward plan staffing ensuring capacity is met, with particular attention paid to how the service is scaled during peak periods without sacrificing on SLAs. Ensuring all team members are valued employees and have clear development plans. Work alongside HR and Learning and Development teams to deliver Passenger Experience training for all colleagues and participate, where necessary.

Communication

Ensure effective operational communication including meetings, handovers, and reporting. Attend daily/weekly/monthly business progress meetings and team meetings as required. Written reports to aid in company communication both internally and externally should prove concise and sound.

General Responsibilities

Be continuously on the look-out for new world-class services and systems that would enhance our
cleaning operation and in turn the passenger experience offering at Edinburgh Airport

Lead the cleaning and presentation standards throughout the estate ensuring daily delivery and forward planning. Ensure that Standards of Excellence are consistent in all our cleaning and presentation standards. Set the example of being a Best-in-Class Services representative within Edinburgh Airport in behaviour, presentation and in all means of communications.

Background & Skills

Preferred experience in similar role ideally within either the Aviation sector, Retail, Hotel or Tourism and Travel industries. Able to manage cleaning operation and experience in similar operation. Ability to work in a team environment and autonomously. High energy, calm under pressure, real team player. Experience in managing and leading a large cleaning team with a focus on always ensuring high morale. Good attention to detail within the cleaning industry Health and Safety IOSH Managing Safely

Requirements - Personal Characteristics

Able to work weekends/late nights if required, shift cover to ensure full management of our operation. Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners. Considered a 'go to' person for the internal cleaning team on site providing daily direction and support. Credible across service areas, creates positive working environments, manages conflict. Demonstrates high personal standards, able to identify positive behaviours in others. Demonstrates consistent excellence in standards, behaviours, knowledge, and skills. Develops knowledge and skills of others to deliver objectives. Experienced in training, coaching, and developing others. Motivated to participate in development opportunities that increase capability and performance. Self - aware, positive people skills yet determined. Bounces back after setbacks. Willing to integrate across service areas, cross functional passenger experience improvements are developed and implemented to the benefit of the organisation.

Requirements - Qualifications

Microsoft Outlook, Word, Excel, PowerPoint. Proven experience in cleaning operational management * Proven experience in developing others.