Job Description

Duty Manager - The Grand at Grasmere

Full-Time | Grasmere, Lake District | Live-In Option Available

About Us

Nestled in the heart of the Lake District,

The Grand at Grasmere

is a family-owned, 28-bedroom hotel renowned for its warm hospitality, stunning surroundings, and relaxed yet refined atmosphere. We pride ourselves on delivering exceptional guest experiences and creating a friendly, supportive environment for our team.

The Role

We're looking for a

Duty Manager

to be the senior operational lead during their shift, ensuring the smooth running of the hotel and maintaining the highest standards of service. This is a

hands-on, guest-facing role

ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in leading by example.

Key Responsibilities:

Act as the senior manager on duty, overseeing daily operations across all departments

Reception duties:

personally check guests in and out, handle payments, manage reservations, answer phone and email enquiries, and resolve guest issues promptly and professionally

Restaurant duties:

support the front-of-house team during service, greet and seat guests, take orders, assist with service, and ensure a seamless dining experience Organise and delegate daily staff duties, ensuring clear communication between departments Monitor presentation, cleanliness, and operational standards throughout the hotel Handle any guest feedback or operational challenges confidently and efficiently

What We Offer:

13.00 - 15.00 per hour

, depending on experience

40 hours per week

(full-time permanent position)

10% service charge

shared equally among all staff

28 days annual holiday

Closed for Christmas:

22nd - 27th December

Live-in accommodation available

- 200 per month including all bills, super fast Wi-Fi, and two meals per day on working days

Discounted stays

at our sister hotel in

Lytham St Annes

Company pension scheme

Beautiful working environment in the heart of the Lake District Supportive, family-run team with genuine opportunities for growth

About You:

Previous experience in hospitality or supervisory roles preferred Confident leading a team and taking initiative Strong communication and organisational skills Guest-focused, calm under pressure, and solutions-oriented Flexible and happy to assist across departments when required
If you're a people person who loves to be at the heart of hotel operations from warmly greeting guests at Reception to helping create memorable dining experiences we'd love to hear from you.

How to Apply:

Send your CV and a short cover note to

sam@the-grand.co.uk

or apply directly through Indeed.

Job Types: Full-time, Permanent

Pay: 13.00-15.00 per hour

Expected hours: 40 per week

Benefits:

Employee discount On-site parking
Work Location: In person