Job Description

About The Role

Job Role - Duty Manager

Salary - Up to 40,000 per annum

Location - BCA Grimsby

Working Hours - 4 on 4 off

Type of Employment - Permanent

Join the UK's largest B2B used vehicle service

At BCA, we're altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing company, the backbone of the UK's automotive supply chain, the best place to build the career you want.

Now, this is where you fit in...

We're looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road - the opportunities are endless.

Purpose of the role:

To support the PM and PIM through fulfilling the role of Duty Manager, overseeing all aspects of the operation as required, including health and safety, production, compound moves, logistics and planning.

To deliver all elements of effective people management including recruitment, training, performance management and planning.

To lead the Production to maximise completions through the cosmetic, mechanical and image departments.

To oversee all elements of the business over weekend periods as part of a 4on4off shift rotation.

Role Accountabilities:

Duty Management:

Deputise for the PM and PIM as required, leading across the entire site.

Support a culture of safety ensuring standards are met and any non-conformances swiftly addressed.

Share responsibility for ISO and Security with the rest of the Management Team

Handle queries and complaints by either internal or external stakeholders through to swift and professional resolution

Take on other responsibilities outside of normal role as required

People Management:

To assist in all elements of the employee lifecycle including onboarding and offboarding.

Performance management of the team including training, coaching and appraisals to ensure both optimum performance and talent pipeline.

Conducting grievance and disciplinary processes.

Effective workforce management, including absence planning, ensuring optimum staff levels at all times and adherence to working time directive.

Effective communication to team ensuring awareness of results and key priorities

Operational Management:

Ensure adherence to BCA Standard Operating Procedures.

Promote a right first-time mentality to improve quality, speed, and cost targets.

Effective inventory management to ensure vehicles are prepared and made AFS within SLA's.

Liaise with central admin to maximise performance.

Manage site relationships with 3rd party suppliers

Identifying any patterns, trends, and opportunities for improving performance and working with the General Manager and departmental managers to set and monitor KPI's across the site.

Technical Skills:

Delegate responsibility appropriately and effectively.

Ability to motivate a team to deliver objectives and meet targets.

Excellent attention to detail.

Excellent time management.

Knowledge of Microsoft Office - including Excel.

IT skills.

Drive and results focused.

Motivating and developing others.

Data, decisions, and problem solving.

Influencing and communicating.

Action and customer focused.

Team player.

Stakeholder Engagement:

General Manager - Liaise with the GM to define and deliver operational KPI's.

Production and Planning Managers - Liaise with other managers to ensure that the site runs effectively.

Leaders - ensure tasks are completed efficiently and to a high standard.

Team Members - Provide line management to team members and work with them to support consistent high performance. Support development.

Knowledge and Experience:

Experience in a line manager or team leader role.

Able to demonstrate high level organisational skills and ability to communicate a variety of information and instruction to the operational team members and leads.

Knowledge of cosmetic and mechanical refurbishment including compound control.

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking

Company Pension Scheme

Cycle to work scheme

An Employee Assistance Programme

Enhanced maternity, paternity, and adoption leave

Access to trained Mental Health First Aiders

Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more...

BCA Academy

Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.



As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.



We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.



Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.