Job Description

Bentleys Restaurants LTD t/as Isaacs on the QuayDuty Manager -

Reports to: Isaacs Manager

The Duty Manager is responsible for overseeing the daily operations of Isaacs on the Quay, ensuring the smooth and efficient management of all departments, including the Bars, Kitchen, Coffee Tavern, and Events. This role requires effective leadership in managing clientele, staff, and facilities while continuously seeking opportunities to enhance operational efficiency, profitability, and the range of services offered.

Working hours vary seasonally. The successful candidate must be available for full-time hours, including weekends, evenings, and holidays such as Bank Holidays, St. Patrick's Day, Christmas Eve, Boxing Day, New Year's Eve, and New Year's Day. Specific details will be outlined in the offer letter and employment contract.

While not essential, the following qualifications are advantageous:

Personal Licence

First Aid Certification

Level 2 Food Safety Certification

Strong practical bar skills, including pouring drinks and changing barrels.

Exceptional customer service abilities and a proactive approach to feedback.

Excellent leadership and staff management skills, with the ability to oversee a large team.

In-depth knowledge of alcohol service laws and the confidence to enforce them.

A positive, can-do attitude that fosters team motivation.

Attention to detail and the ability to uphold high operational standards.

Key Responsibilities:

Operate autonomously within established management guidelines.

Open and close the venue as a responsible keyholder.

Meet and exceed targets set by the management team.

Ensure all sports events are displayed correctly on the venue's TVs, with appropriate sound settings.

Create a suitable atmosphere in the venue based on the time of day and customer demographic.

Monitor and report maintenance issues promptly.

Communicate with door staff and liaise with security personnel as needed.

Use company-provided radios professionally and effectively.

Maintain an extensive knowledge of the venue's product offerings.

Troubleshoot and rectify issues with the EPOS system.

Check and respond to emails at the beginning and appropriate times throughout your shift.

Uphold a professional and approachable demeanour at all times.

Implement and enforce standard operating procedures.

Maintain optimal stock levels and ensure effective stock rotation.

Minimise wastage through proactive inventory management.

Ensure cleanliness and sanitation of the bar area.

Enforce high standards of service, product quality, and efficiency.

Oversee cellar maintenance and ensure staff are trained in keg changes.

Support bar staff during peak hours as required.

Establish and enforce operational procedures.

Maintain adequate stock levels and minimise wastage.

Ensure cleanliness and organization of the Coffee Shop and Pass.

Oversee staff performance in customer service, product quality, and efficiency.

Assist FOH staff as needed, particularly during busy periods.

Monitor food wait times and communicate updates to staff and customers.

Oversee and coordinate food service at the Pass during peak times.

Assist with food ordering and preparation (upon completion of Level 2 Food Safety Certification).

Provide input on menu development and operational efficiency.

Maintain accurate kitchen records, including wastage logs, fridge temperature records, COSHH compliance, and allergen tracking.

Ensure high standards of hygiene, food quality, and safety regulations.

Promote adherence to health and safety policies.

Ensure staff clock in and out correctly.

Act as the primary liaison between staff and management.

Train employees to a high standard across all job roles.

Assist in the recruitment and hiring of new staff.

Ensure staff remain productive during quieter periods.

Provide feedback on staffing levels to management as appropriate.

Address staff grievances and disciplinary issues as necessary.

Keep staff informed of menu changes, promotions, and upcoming events.

Supervise timely and efficient bar/area openings and closings.

Ensure all employees wear clean and appropriate uniforms.

Enforce compliance with all licensing laws and regulations.

Foster a positive work environment through leading by example.

Support business growth initiatives through continuous improvement strategies.

Attend company/ department meeting as required.

This job description is not exhaustive and may be subject to change in line with business needs.

Job Types: Full-time, Part-time

Pay: 13.50 per hour

Expected hours: No less than 30 per week

Additional pay:

Tips
Benefits:

Company events Company pension Discounted or free food Employee discount
Schedule:

Every weekend Monday to Friday Weekend availability
Work Location: In person