Job Description

Be Yourself - Be a Bold Team Player - Be Leonardo


Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland!


As a Duty Manager, you'll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!


As a Duty Manager, you will:




Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality Have strong operational knowledge with the ability to work across departments as required
- Support other managers with interviews and recruitment- it's a team effort


- Coach and train new starters- we want everyone to feel confident in their new role!


Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly Collaborate with your local HR team to host engaging activities for the team Preferably have experience working in a branded hotel or restaurant Some of the perks our Duty Manager could enjoy include:
Special rates on Leonardo Hotel rooms across the UK & Europe Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops Talent referral scheme Thank You Week: from ice cream trucks to yoga classes and lots in between! Wellbeing Calendar Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual--regardless of background, identity, or lived experience--is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.


Why come join us as a Duty Manager?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!