Job Description

About Us

St Michael's Hospice is nestled in the stunning Herefordshire countryside, in a state-of-the-art facility. We offer a competitive salary and benefits package, a transferrable NHS pension or you can enrol onto our own Hospice pension. We have a Life Assurance, and we offer a superb working environment and facilities, generous study leave allowance, discounts with local suppliers, individualised training needs analysis, advanced communication skills training, employee counselling service, free tea & coffee, a friendly & welcoming work environment, 30 days annual leave, plus bank holidays. We are one of the top 100 best not for profit organisations to work for and have been caring to make a difference, to patients living with a terminal illness and their families, across Herefordshire and beyond for 40 years.

About the job

Come and join our thriving St Michael's Hospice Retail Team, making a difference every day for a much loved local charity!
This is an exciting time to join St Michael's as a Duty Manager in the town of Ludlow. The exciting new store, which is going to be another of our very successful Home and Living Stores, is set to open February 2026. Under the support of experienced and knowledgeable managers, we are looking for an enthusiastic individual to support the Store Manager in maximising sales and building a rapport with customers, staff and volunteers.
If you're an experienced retail manager, with experience of working to budgets with a good knowledge of Health and Safety and Trading Standards, or someone with great transferable skills and enthusiasm then get in touch. A creative flair for attractive displays and a dedication to excellent customer service are fundamental. You will need good IT skills and an ability to embrace new technology, as well as being friendly and approachable.
If you're committed to great leadership, have a passion for working with pre-loved goods and enjoy working with the public, we'd love to hear from you. In return for your commitment, we'll provide a competitive salary and benefits package, within a highly reputable charity. 37.5 hours (to include Saturday and Sunday working).
A full driving licence with use of a car is recommended to access each retail location and attend meetings.

Interviews are being held on the 27th of November at our Whitestone Superstore (HR1 3SE) for those who are successful in being put through to the interview stage.

Job Type: Full-time

Pay: 25,728.00-27,396.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Sick pay Store discount
Work Location: In person