Job Description

Duty Manager

Milton Keynes Dons Community Trust

Location:

Woughton on the Green Sports Pavilion (with work across multiple sites)

Contract:

Shift-based, including evenings and weekends

Safeguarding:

Role subject to an enhanced DBS check

Overview

Milton Keynes Dons Community Trust is recruiting a

Duty Manager

to oversee the day-to-day running of the

Woughton on the Green Sports Pavilion

, supporting high-quality community sport and wellbeing activities.

You'll be the on-site lead during your shifts--managing cafe operations, customer service, facilities access, equipment and housekeeping, opening/closing procedures, and compliance checks. The role is multi-site and will involve working across our facilities to meet business needs.

Key Responsibilities

Operations & Site Management

Open and close centres in line with checklist procedures; ensure all booked areas are accessible and ready for use. Complete daily/weekly/monthly/annual checks for cleaning, catering and maintenance. Ensure building systems are functioning (e.g. heating, toilets, showers).

Customer Experience

Provide excellent front-of-house service--welcoming users, answering enquiries, and supporting facility bookings. Monitor usage to ensure equipment is used safely and returned; rooms are left clean and tidy. Address immediate issues from hirers and maintain a positive customer journey throughout.

Health, Safety & Compliance

Report, log and escalate building issues, user incidents and H&S concerns to the Facilities Operations Lead. Support compliance with health & safety, fire safety and statutory requirements. Complete daily logs and ensure sites are always safe for customers and colleagues.

Cafe Duties (Training Provided)

Deliver cafe service during shifts, including stock checks, customer service and basic preparation. Report stock levels for replenishable items.

Housekeeping & Presentation

Maintain clean and presentable public areas (e.g. entrance hallways), including sweeping/hoovering during shifts. Collect rubbish left by users and ensure spaces are ready for the next booking. Complete routine tasks such as litter picking, leaf collection, and goalpost/fence safety checks as per maintenance schedules.

Security & Close-Down

Use on-site systems (alarms, fire alarms, CCTV, height barriers where fitted) to secure the premises. Confirm all users have vacated; check changing rooms; switch off lights/heating/water as appropriate; lock and alarm the building.

Administration & Finance

Take payments for bookings, refreshments and equipment hire with accurate reporting. Maintain attendance records, budget sheets, rotas and timetables; collate usage data. Support transition to a new booking system (which will reduce manual inputs).

Communication & Stakeholder Support

Direct walk-in enquiries to the appropriate website/forms for follow-up by the Facilities Operations Lead. Provide feedback and ideas to the Facility Manager to continually improve the experience for users and stakeholders.
What You'll Bring (Role Competencies)

Operational reliability:

Thorough with opening/closing, checklists and compliance tasks.

Customer focus:

Warm, professional service and confident handling of on-the-spot issues.

Health & safety mindset:

Diligent reporting and commitment to safe operations.

Ownership & organisation:

Proactive in keeping facilities clean, stocked and ready.

Teamwork & communication:

Clear, friendly communication with users and colleagues.

Values-led practice:

Strong safeguarding, equality, diversity and anti-oppressive practice at all times.

Cash handling & records:

Accurate payments and data recording.

Flexibility:

Willingness to work across sites, including evenings and weekends as part of a rota.
Operating Parameters

Shift work including evenings and weekends. Multi-site working across MK Dons Community Trust facilities as required. Physical aspects of the role include moving equipment, litter picking, and routine site checks. This role is subject to a Disclosure and Barring Service (DBS) check; any offer of employment is conditional on a satisfactory result.
How to Apply

Learn more and apply via:

www.mkdonsset.com

www.stadiummk.com/careers

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Work Location: In person