Job Description

Job Summary

We are seeking a dynamic and experienced Duty Manager to oversee daily operations within our hospitality establishment. The successful candidate will be responsible for ensuring exceptional guest services, supervising staff, and maintaining high standards of hospitality. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering outstanding guest experiences. The Duty Manager will play a pivotal role in fostering a welcoming environment and supporting the overall success of the venue.

Responsibilities

Oversee daily operational activities, ensuring smooth and efficient service delivery Supervise and support team members, Handle guest enquiries, complaints, and special requests with professionalism and tact Coordinate with other departments such as food & beverage, and security to ensure seamless operations Ensure compliance with health and safety regulations, company policies, and quality standards Assist in training new staff members and providing ongoing coaching to existing team members Manage booking systems, reservations, and event logistics as required Monitor financial transactions, including billing and cash handling procedures Support human resources functions such as scheduling, performance reviews, and staff development initiatives

Experience

Proven supervising experience within the hospitality industry at least 2 years. Strong leadership skills with the ability to motivate and manage diverse teams Previous experience is highly advantageous Demonstrated ability to handle guest complaints professionally and efficiently Prior experience in a leadership role within a fast-paced environment is essential
This role offers an exciting opportunity for a dedicated professional to contribute to our organisation's success while developing their career within the hospitality sector. We value passionate individuals committed to delivering exceptional service standards.

Job Types: Full-time, Permanent

Pay: 29,500.00-30,185.00 per year

Benefits:

Company pension Employee discount
Work Location: In person