Job Description

About Us

Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.

The Team

Our continuing success is based on the team we have working here. We look not only for skills, but also passion and enthusiasm and the ability to deliver outstanding service & hospitality. We are a privately owned, independent 4 Red Star Hotel and Spa. We strive to create a great workplace for our staff which includes many staff benefits.

The Position

As a Duty Manager, you will be responsible for overseeing the daily hotel operation during your shift, acting as the main point of contact for guests and staff, resolving issues, and ensuring the smooth functioning of the hotel with a focus on guest satisfaction. Some key responsibilities include maintaining standards of service across the hotel, supporting staff, ensuring budget adherence and responding to guest queries or problems.


This is a part-time position (3 shifts/24 hours per week). Weekend availability is essential, and you will be required to work Early (from 7am) and Late shifts (until 11:30pm).

About You

You will be an excellent communicator and team player with a passion for outstanding guest service and hospitality. You will be calm under pressure, adaptable, flexible and highly organised. You will be confident to deal with the wide variety of tasks that arise.


You will have:


Previous operational experience within a hospitality / hotel environment. A commitment to delivering exceptional hospitality and guest service. Strong leadership skills and the ability to take responsibility. Excellent personal presentation. A desire to work flexibly and provide support to a wide variety of hotel departments, including Front Office, Restaurant and Bar.

Why Join our Team

A privately owned, independent hotel we have the opportunity to focus on what we do best - creating memorable moments for our guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?

What We Offer

Employee Assistance Programme (Hospitality Action) Free meals whilst on duty Paid breaks An extra day of leave on your birthday Complimentary membership of The Health & Fitness Club Discounted membership of The Health & Fitness Club for your partner 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel Discounted accommodation rates Discounted hotel stays across the Pride of Britain hotel group Option to purchase wine at cost price Long service awards Reward and recognition scheme Generous 'Refer a Friend' scheme Pension scheme Industry relevant training

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