Job Description

About The Role

Job Role - Duty Manager Production/Appraisals

Salary - up to 45,000 depending on experience + car/car allowance + annual bonus

Location - BCA Paddock Wood

Working Hours - 40 hours per week, Monday to Friday (plus one weekend in six on a rota basis)

Type of Employment - Permanent

Join the UK's largest B2B used vehicle service

At BCA, we're altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing company, the backbone of the UK's automotive supply chain, the best place to build the career you want.

Now, this is where you fit in...

We're looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road - the opportunities are endless.

Main purpose of the role:

To support the Centre Manager through fulfilling the role of duty manager, overseeing all aspects of the operation as required, including health and safety, production, logistics and aftersales.

To deliver all elements of effective people management including recruitment, training, performance management, communication and wellbeing.



To lead the Production Arrivals area to create the highest quality digital asset within agreed time and cost parameters.

Your key responsibilities will be:

Duty Management:

Deputise for the Centre Manager and other Duty Managers as required, leading across the entire site.

Support a culture of safety ensuring standards are met and any non-conformances swiftly addressed.

Share responsibility for ISO and Security with the rest of the Management Team.

Handle queries and complaints raised by either internal or external stakeholders through to swift and professional resolution.

Take on other responsibilities outside of normal role as required.

Support other locations as required.

People Management:

To manage all elements of the employee lifecycle including onboarding and offboarding.

Performance management of the team including training, coaching and appraisals to ensure both optimum performance and talent pipeline.

Conducting grievance and disciplinary processes.

Effective workforce management, including absence planning, ensuring optimum staff levels at all times and adherence to working time directive.

Effective communication to team ensuring awareness of results and key priorities.

Operational Management:

Accountable for the timely production of high quality digital assets, specifically arrivals, appraisals, images and enhancements.

Ensure adherence to BCA Standard Operating Procedures.

Ensuring that quality, speed and cost targets are delivered to maximise profitability.

Effective inventory management to ensure vehicles are prepared and entered into sale within SLA's.

Liaise with central teams to maximise opportunities.

Manage site relationship third parties inc RAC, valet, enhancement and repair suppliers

Identifying any patterns, trends, and opportunities for improving performance and working with the Centre Manager and VE Team to set and monitor KPI's across the Centre

To be successful, you'll bring some of the following experience with you:

Experience in a line manager or team leader role

Able to demonstrate high-level organisational skills and an ability to communicate a variety of information and instruction to operational team members and first line supervisors

Full UK Driving Licence

Technical skills:

Delegate responsibility appropriately and effectively

Ability to motivate a team to deliver objectives and meet targets

Good report generation and presentation abilities

Excellent attention to detail

Excellent time management

Knowledge of Microsoft Office - including Excel and Powerpoint, IT skills

Drive & results focus

Motivating & developing others

Data, decisions & problem solving

Influencing & communicating

Action and customer focused

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking

Company Pension Scheme

Cycle to work scheme

An Employee Assistance Programme

Enhanced maternity, paternity, and adoption leave

Access to trained Mental Health First Aiders

Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more...

BCA Academy

Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.



As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.



We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.



Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.