Job Description

Overview

We are seeking a dynamic and experienced Duty Manager to oversee daily operations within our hospitality establishment. The ideal candidate will possess strong leadership qualities, excellent guest service skills, and a comprehensive understanding of hotel management. This role offers an exciting opportunity to contribute to a high-standard guest experience while ensuring smooth operational functions across various departments.

The Duty Manager will play a pivotal role in maintaining our reputation for exceptional service and operational excellence.

Duties

Ensure bar is closed at the end of the evening. Handle guest enquiries, complaints, and special requests with professionalism and efficiency. Coordinate with operations, event co-ordinator, food & beverage, to ensure seamless delivery. Monitor safety protocols and ensure compliance with health and safety regulations.

Skills

Proven supervisory experience within the hospitality industry, preferably in hotel management, either at reception or front of house. Strong leadership qualities with the ability to motivate and develop teams. Excellent guest service skills with a focus on customer satisfaction. Familiarity with hotel operations, health & safety regulations, and hospitality standards. Exceptional organisational skills with the ability to manage multiple tasks simultaneously. Effective communication skills, both verbal and written. Demonstrated problem-solving abilities and calmness under pressure.
This role is ideal for a proactive professional eager to contribute to a vibrant hospitality environment while advancing their managerial career.

Pay: 13.50-14.50 per hour

Expected hours: 6 - 18 per week

Work Location: In person