Job Description

Job Title: Duty Manager

Reporting to: Services Manager

Location: Teesside Park, Large outdoor scheme covering 130 acres

Key Responsibilities & Objectives

Operational duty management of soft services for Teesside Park and successful management, coordination and delivery of the contract related to onsite cleaning, security, maintenance and reception. Ensuring high level service delivery across all operation provision including security, cleaning, maintenance and customer service, being flexible to meet the changing operational needs on a continual basis working to the needs of the business and this is a salaried role which also requires a need to be on call. Suggest new initiatives to ensure continuous improvement and best practice are delivered. Continually monitoring and evaluating the performance of the team to ensure the required standards of delivery are met. Carrying out Health & Safety / preopen/close patrols across all areas of the site. Manage and implement cleaning schedules, and completion of weekly cleaning audits. Correct usage of cleaning materials in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained. Incident reporting via geopal and DISC (or site reporting lines). Regular auditing of equipment logs, check sheets, DOR etc. Building and maintaining a professional relationship with all internal & external customers. Regular engagement with local authority stakeholders, with an active role in the local Crime Initiative. Ensure staffing levels are kept in line with the contractual agreement, recruiting as required. Maintaining effective and accurate communication with the BL centre management team, occupiers and external stakeholders. Knowledge of and adherence to all relevant legislation, regulations and code of practice. Understanding and adhering to Westgrove's & site policies and procedures, to ensure Health & Safety policies are achieved, maintained and regularly reviewed in line with the business and legislative changes. Ensure all assignment instructions are risk assessments are updated and meet the needs of the site specifics. The ordering of stock and uniform for the site within budgetary and contractual constraints. Maintain management information in relation to KPIs/SLA's. Support the client's environmental objectives Coordinate the waste management strategy, ultimately leading to reductions in waste collections, savings in waste management costs, manage general and recyclable waste ensuring effective recycling methods are in place. Undertake any reasonable duties as requested to meet the needs of BL and Westgrove

People Management Section

Duty Manager leads by example always demonstrating the Westgrove and BL values ensuring that the team also demonstrate these values. Always Promote the Westgrove and BL brand. Manging all aspects of the Westgrove colleagues including inductions, training, H&S, development and welfare at work and all HR including return to work interviews. Deliver excellent leadership, communication and motivation to the team including communicating daily so that a sound communication channel exists in order that the team goals can be achieved. Focus on the delivery of excellence in customer service, including being a Customer Service Champion. Plan any training required as soon as practicable on identification of any needs and plot onto a training matrix. Control the delivery of the rotas, completion of payroll, managing absence and holiday records including sickness and annual leave for all site team. To recruit, build and maintain a team that has the skills and diversity to deliver their tasks ensuring they have the tools to do the job. Promote equality, diversity and human rights in working practices. Ensuring all licences and vetting for security teams are in place and updated accordingly. Conduct regular 1:1 performance meetings with team, lead by example to champion good performance and foster opportunities for succession within the team. To put into action the site Traffic Management Plan at the appropriate times, to keep traffic safe and moving on the park.

Skills & Knowledge

Previous experience in Security, Cleaning or operational management/supervisor Excellent people management skills Results driven, people manager with considerable understanding of customer services excellence Outstanding communication and interpersonal skills effective at all levels Knowledge of H&S and HR legislation Excellent communication skills both written and verbal The ability to work under pressure Able to work flexibility in line with business requirements and need Achieve deadlines and work to budget Utmost discretion when dealing with all sensitive and confidential information Results driven to deliver high performance standards SIA Licence & First Aid at Work would be desirable for this role, training can be provided as required Full driving licence IOSH - desirable Competency with Microsoft packages including Teams, Excel and Word

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you'd expect from a business like ours, we also reward you with:

Pension scheme (eligibility rules apply). Training and development opportunities including NVQ's, Diploma's, English speaking and writing support and more. Access to 'Retail Trust' who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via 'Happi' and more. Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs. Reward and Recognition Awards. Paid volunteering days. Access to 'Perkbox' offering discounted gym memberships and high street discounts. 200 Refer a Friend Scheme. Personal accident cover Death in service cover
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Job Type: Full-time

Pay: 33,000.00-36,000.00 per year

Work Location: In person