Job Description

Job Advert

Duty Manager

Job Purpose

To provide all visitors to Uppingham School Sports Centre with a friendly and positive experience, through delivering effective customer service and maintaining safe and efficient facilities through supervision of all shift staff.

Your accountabilities

General

Completing your shift in accordance with the rota and completing daily task sheets. Ensuring all staff fulfil their daily tasks / duties. Ensuring all sporting facilities and equipment are suitable for use. Supervise pupils and members/visitors and ensure their safety. Undertake regular staff training including maintaining your NPLQ. Adhere to all the companies' written policies and procedures. Manage individually allocated areas of responsibility reporting progress to the Operations Manager and other HOD's as required. Assist the Operations Manager in the training and development of Leisure Assistants and other staff. Manage short term rota, making sure shifts are covered when there is holiday/sickness. Cover breaks on a regular day to day basis in fitness and reception.

Main Duties

Customer Service

Promote quality customer service at all times, dealing with comments and reporting more serious issues to the Centre Manager. Ensure all lost property is handled and recorded in line with written procedures. Provide information and assistance to customers or direct them to reception. Pupils, staff and the public are all customers of the Centre and must be recognised as such.

Facility Management

Maintain the security of the building at all times including the opening and closing of the centre on a daily basis. Complete cash reconciliations with receptionists and ensuring all financial and banking procedures are followed. Ensure all daily tasks are completed and recorded. Ensure all Health & safety procedures are followed at all times. Completed regular checks of all building plant including pool and make adjustment as necessary. Carry out fire alarm testing in line with NOP. Respond to all emergency situations quickly and effectively. Follow planned maintenance programmes and report / follow up any defects. Play an effective role in the training of other staff members.

Sales

Undertake and complete the membership sales process Promote activity schemes and sale promotions Compile income & expenditure reports for your allocated areas of responsibility as requested by your line manager

General

Liaise with managers to focus on ways to improve the Centre You will be required to cover other departments during your working hours. (i.e. reception, fitness suite etc) Undertake any reasonable request as specified by the Operations Manager for which you are trained Respond to out of hours alarm call outs Put together a weekly report on given areas of responsibilities and deliver progress updates to the rest of the management team

Qualifications:

NPLQ (Or achieve within 3 months) First Aid Desirable Fitness Instructor (level 2) Desirable SEQ Swim Teacher (level 1 or 2) Desirable Pool Plant Operator (Or achieve within 6 Months)

Skills and experience:

Experience of working within the leisure industry Experience of working as part of a team Experience of staff supervision Experience of dealing with emergency situations Desirable to have experience of using membership information systems Desirable to have previous plant room management experience

Location:

Uppingham

Working hours:

40 hours per week. Rolling rota to cover the opening hours of 7am-10pm Monday to Friday, 8am-6pm Saturday & 8am-10pm Sunday along with flexi shifts which should be timed to reflect the needs of the business.

Salary

: 27,934.40 per annum

Benefits

The annual holiday entitlement is 28 working days Bank/Public holidays when the Centre is open are normal working days Payment for all Bank/Public holidays is included in the salary above Pension scheme Defined contribution scheme: employee contribution matched by USE Ltd by factor of two, up to 10% maximum. 50% contribution to premiums for the School's private health scheme Free Westfield Healthcare Free membership of dual-use Sports Centre (25 annual joining fee) Free staff lunches in term-time School fee discount for children of Uppingham staff (pro-rated for part-time staff) Retail, gym, supermarket, cinema and restaurant discounts Cycle to work scheme Employee Assistance Programme Occupational Health Services Free annual flu jabs Recognised as a "Disability Confident" employer Recognised as a "Mindful" employer Favourable rates and terms with local nursery Complimentary staff ticket to selected School performances Discount at local coffee shop for Uppingham staff.

Safeguarding

Uppingham School is committed to safeguarding and promoting the welfare of children. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KCSiE), including an Enhanced Disclosure and Barring Service check. Issues relating to safeguarding and promoting the welfare of pupils will be explored at interview.

Colleagues are required to comply with all of Uppingham School's Health, Safety and Environmental policies.

REF-226317