Job Description

Gastro Taverns are looking for a passionate, positive, hands-on Duty Manager to join us at the Farmer's Arms in Frankby, Wirral.

Candidates will be expected to assist with:

Day to day running of the pub Support the General Manager Maintain high standards of food quality and service Previous experience in a similar role is essential
General Duties

Perform and manage the bar opening and closing procedures. Receiving deliveries onto site, ensuring correct handling and administration. Correcting erroneous delivery issues. All standard paperwork is to be completed accurately and actioned according to process in the agreed timelines. Organising and promoting social events to enhance revenue and reputation of the site. Communicating with all statutory parties inc. Police, Council, HSE etc. To promote a positive social media presence in order to increase site awareness. Address Facebook feedback in a positive and friendly manner, taking any negative feedback offline by dealing with through direct messaging.
Customer Service

Deliver excellent service and aspire to be the best public house in the area/location. Deal with difficult customers and maintain a safe environment. Deal with customer feedback and providing adequate solutions to customer complaints. Creating a welcoming environment for customers.
Qualities and Skills Required:

A good standard of spoken and written English. Commercial awareness of the hospitality industry. Basic Microsoft Office skills. Good administration, planning and organisational skills (to work to deadlines and prioritise own workload). 'change, incident & problem management'. Highly focused on delivering a high standard of customer service. Creative and lateral thinking, idea generating for process improvement and able to implement. Ability to work on multiple tasks independently and within a team. Highly resilient, remaining calm and stable under pressure. Excellent communication and interpersonal skills. A positive and proactive attitude. A flexible approach and enthusiastic manner. Willing and able to travel to other locations when required.
Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Flexitime
Experience:

Supervising experience: 1 year (preferred) Restaurant management: 1 year (preferred) Bar management: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (preferred) Management: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person