Job Description

Job Summary

Join our team as a Shift Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

Duties

Oversee daily restaurant operations, ensuring all departments function efficiently and effectively. Supervise and support team members, including front-of-house and kitchen staff, fostering a positive working environment. Coordinate food preparation and cooking processes to meet quality standards and customer expectations. Ensure compliance with food safety regulations and hygiene standards across all areas of the establishment. Manage reservations, guest enquiries, and complaints professionally to enhance customer satisfaction. Assist with food production and service, including serving guests when necessary. Monitor stock levels, place orders, and manage inventory to ensure smooth service delivery. Lead by example in delivering excellent hospitality services and uphold organisational policies. Handle operational issues promptly, making decisions to resolve problems efficiently during shifts. Support the training and development of staff members to improve performance and skills.

Skills

Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focussed, staying informed about unit performance and championing improvements. Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you've tackled night shifts before, even better!
Job Types: Full-time, Part-time

Pay: From 13.80 per hour

Expected hours: No less than 40 per week

Benefits:

Employee discount
Work Location: In person