Job Description

Our Mission

Apax\'s aspiration is to become a values-driven enterprise and our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.

About the Team

With a thirst for knowledge and a drive to challenge the status quo, learning and innovation, have become part of our identity to advance the mental health services landscape. As part of our team, you will contribute to maintaining our \xe2\x80\x98Level A\xe2\x80\x99 accreditation in Quality Assessment Framework (QAF), which is denoted for \xe2\x80\x9cexcellence and leaders in their field" in national performance standards. We are full of life and enthusiasm for care of our residents and we drive this outlook throughout the whole company. It is important for us that any candidate joining our organisation fit the culture and respects the values already in place. Visit to learn more about us.

Role Overview

This is an exciting opportunity for an experienced Duty Officer work within a support service that looks after vulnerable adults with enduring mental health and challenging behaviours. The post holder will take care of the reception area while greeting residents, staff and visitors and completing various administrative tasks. This is a full-time role, 37.5 hours/week.

Key Requirements

• At least 2 years\xe2\x80\x99 experience working in a supported mental health environment in a lone working capacity.
• Experience working with other professionals involved in supporting clients.
• Experience dealing with clients who may be distressed or in a state of crisis.
• Knowledge of support planning and risk assessing client\'s needs.
• Strong computer skills and digital dexterity.
• Experience in using Customer Relationship Management systems and databases.
• Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
• Self-motivated and able to use own initiative to find solutions.
• Ability to work under pressure to tight deadlines.
• Ability to prioritise a varied workload.
• Warm and friendly demeanour with a positive and open-minded attitude.
• Thirst for knowledge, strive for excellence, and a humble posture of learning.
• A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.

Employee Benefits

You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.

• Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
• Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
• Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
• Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
• Family & Parenting: Generous maternity and paternity leave, paid parental leave.
• Flexible Working: Flexi start, hybrid working between home and office.
• Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
• Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.

Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation\'s values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.

Apax