Job Description

Are you interested in developing your skills in a role that makes a lasting difference to the lives of women in Bristol?

Join the Bristol Women's Pathway (*women only) as a Duty Worker. This post is offered as a fixed term contract until August 2026, or secondment if internal.


This service provides, trauma-informed accommodation and housing related support for women at a critical time in their lives. Our residents have complex needs have experienced homelessness and are fleeing or at risk of domestic and gender-based violence. We work with a recovery-based approach, offering a safe space for women to rebuild their lives.


in the rewarding role of Duty Worker, you'll gain valuable experience working alongside a dedicated team to deliver a safe, inclusive, and high-quality service. You'll be the first point of contact at reception, helping create a welcoming and supportive environment. Your responsibilities will include:

Supporting the day-to-day running of the project. Managing reception duties, including phones, access, and basic client support. Maintaining communal and office spaces. Coordinating health & safety checks and admin tasks. Providing person-centred support to residents. Working a weekly shift rota (including early/evening shifts, weekends, and bank holidays).

About You

This is a brilliant opportunity if you're looking to grow your career in the sector, many of our current managers began as Duty Workers, so why not take that first step?


We'd love to hear from you if you bring:

Great communication skills and some experience providing a service to others - whether in retail, hospitality, care, or community work you'll be able to engage with people in a busy environment. Empathy and understanding of the challenges faced by people experiencing homelessness. A genuine interest in supporting vulnerable women to make positive changes in their lives. Solid organisational skills, with basic IT and admin capability. A proactive attitude and a willingness to learn and grow. We actively welcome applications from people with lived experience. We value the positive impact and important insight this can have on the work that we do at St Mungo's. For posts in our Women's service for genuine occupational requirement reasons we are looking to appoint a female only for these posts (exemption under the Equality Act 2010 Part 1 Schedule 9).

How to apply

To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website.


When you're ready to apply click the 'Apply Now' Button to start your online application form.

Closing date: 10 am on 4 November 2025

Interview and assessments on: 19-20 November 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.


At St Mungo's our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.


3 Thomas More Square, Tower Hill, London, E1W 1YW

Telephone: 02038566000