Job Description

Overview:

We have an exciting opportunity for a Dynamic Administrator to join our wonderful team here at Friarsgate.

The successful candidate will be proficient with a positive communication style via telephone, digitally and in person. They will also demonstrate an enthusiastic and inquisitive nature.

This quality would not be limited to patient contacts; we also expect this level within our internal and external NHS teams.

Every patient contact is different because every patient's situation is individual, we wish for our patients to feel they can contact our teams and trust they will support them positively with their requests.

Our Care Navigators and Administrators support 24,500 patients in Winchester across two sites The Friarsgate Practice in Weeke and The Badger Farm Surgery of which you will be required to work at both.

Duties & Responsibilities:

Complete mandatory and in house Training Adhere to practices policies and procedures Preserve confidentiality for our patients and the practice Encourage continuity of care Complete all reception duties, welcoming patients, answering the phones and ensuring they are given the most appropriate service they require, dealing with general enquiries, booking appointments including appointments held at the extended hours service, actioning GP requests that arrive via task, adding blood requests from GP's, monitoring of emails, following health kiosk protocols, manage samples from patients, chaperone, setting up the patient check in screen, change of address requests, book urgent ambulances, home visit request, discuss referrals Complete morning set up and evening duties of reception area Process EMIS tasks Process Document Management Tasks, letters and electronic filing Be aware of Emergency / panic alarm and your responsibilities Be aware of how to locate emergency equipment in the practice Support patients with setting up and using the NHS App Support our Prescription team and be able to request medication Use the clinical systems Emis, Docman, Ice, team net, Microsoft teams,
We respectfully request that candidates only apply if they can demonstrate the qualities outlined above.

Education:

GSCE English and Maths or equivalent

Experience:

Customer service 1 year (Required)

Previous NHS patient care (Desirable)

Administrative experience 1 year (Preferred)

Benefits:

Annual Salary Reviews

Holiday leave Starting at 28 days including Bank Holidays rising to 38 days with tenure

Attractive Company Pension Contributions 23.7%

Annual Birthday Leave & Big Birthday Gift

Staff Recognition Awards

Employee Assistance Programme (EAP) Health and wellbeing

Subsidized Parking

NHS discounts, Blue Light Card

Continual Professional Development Courses

Eye Care

Fruit baskets, Teas and Coffees

Standing Desks

Quiet Lunch Zones

Social Events

Working Schedule:

Full Time 37.5 hours per week is desired

Part time can be discussed and would be considered

Compressed days optional.

Job Type: Full-time

Pay: From 12.70 per hour

Expected hours: 37.5 per week

Benefits:

Additional leave Company events Company pension Free flu jabs Health & wellbeing programme Sick pay Store discount
Work Location: In person