Job Description

Role Overview:
The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations.
This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation initiatives for global telecom clients.
Requirement to interact with multiple vendors, internal stakeholders, Owning and executing Program governance forums. Ownership of budget.
Key Responsibilities:

• Program Leadership & Delivery:

• Drive end-to-end delivery of strategic programs BMC Helix and Remedy ITSM systems within Telecom domain.
• Define program scope, technical architecture alignment, timelines, and success metrics.
• Technical Oversight:

• Collaborate with solution architects and engineering teams to ensure technical integrity of solutions.
• Review designs, integration plans, and ensure compliance with industry standards.
• Stakeholder Management:

• Act as the primary technical and delivery interface for client leadership.
• Manage expectations and ensure alignment between business and technical objectives.
• Governance & Reporting:

• Establish governance frameworks, track KPIs, and ensure adherence to SLAs.
• Conduct regular program reviews and executive-level reporting.
• Risk & Issue Management:

• Identify technical and delivery risks early; implement mitigation strategies.
• Financial Management:

• Manage program budgets, forecasts, and profitability.
• Team Leadership:

• Lead cross-functional teams (architects, developers, testers, PMs) across geographies.
• Mentor technical leads and delivery managers for performance excellence.
• Continuous Improvement:

• Drive adoption of Agile/DevOps practices and automation initiatives.
• Implement best practices for technical delivery efficiency and quality improvement.

Required Skills & Experience:

• Domain Expertise:

• Strong understanding of telecom ITSM domain and processes
• Technical Knowledge:

• Deep knowledge of ITSM BMC CMDB, HELIX, Remedy systems
• Exposure to cloud-native architectures, microservices, and containerization.
• Program Management:

• 15+ years of IT Program and delivery experience, with at least 5 years in technical program management.
• Proven track record of managing multi-million-dollar programs.
• Certifications:

• PMP, SAFe, or equivalent certifications preferred.
• Leadership & Communication:

• Excellent stakeholder management and executive-level communication skills.
• Ability to manage global delivery teams and vendors.
• Tools & Methodologies:

• Proficiency in Agile, DevOps, and ITIL practices.
• Experience with Jira, MS Project, and other program management tools.

Education:

• Bachelor's or master's degree in engineering, Computer Science, or related field.
• MBA or equivalent business qualification is a plus.

Skills Required