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About Us
Career Level: 4
Location: London or Birmingham client site x 3 days per week
Working hours/shifts: Full Time, 37.5 hours/week
Employment Type: Permanent (Start date 18th August)
Join our World of Talent.
Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.
Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.
https://www.weareams.com/
The Role
You will be responsible for the recruitment delivery, relationship management and annual budget of a large team of recruiters within a new client solution. You will support the Senior Manager (SM) and Client Operations Director (COD) in driving the achievement of the business area's commercial and people strategy; managing your team to fulfil all contractually agreed quality thresholds.
You will spend some of your time providing line management and inspirational leadership to the team, driving engagement, retention and wellbeing. You will role model the AMS behaviours, drive succession planning and team/leadership development.
You will work closely with the client to ensure that the day-to-day services are provided effectively and efficiently, in compliance with the account's service level and contractual obligations and will act as trusted advisor to the client providing consulting, advisory on the recruitment trends, building trust with the client by expanding key market knowledge and ability to embed this knowledge onto the account snd will report to the Senior Manager.
Key Accountabilities
What you'll be doing:
Leadership

• Accountable for clearly communicating the Strategic Account Vision and Plan to the team. Ensure they understand the account's commercial model and their role in helping achieve its strategic priorities and KPI targets
• Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations with support from the SM/COD
• Support direct reports in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly - act as a liaison between client and recruiters where needed
• Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions
• Building trust via advisory/consulting, providing market insights to the Client
• Effective, accurate and timely creation of Monthly and Quarterly Business Reviews (MBRs and QBRs) to assess performance, review vital metrics, and evaluate progress toward strategic goals
• Support implementation of a continuous improvement plan
• Share with Senior Manager/Client Operations Director any continuous improvement opportunities identified by self or team - including opportunities for process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within the account

Skills & Experience
You'll need to demonstrate:
Must haves

• Subject matter expertise in local early careers recruitment practices, including early outreach engagement, campus marketing strategies, recruitment models, best practice recruitment
• Experience in working with an offshore team
• Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action
• Experience of developing and delivering end-to-end campus recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. candidate experience, fulfilment targets)
• Experience in managing a team, demonstrable ability to manage, coach and develop direct reports
• Ability to motivate team remotely to deliver against set targets and drive organisation performance
• Agile in response to change or uncertainty - able to cope with and lead a team and client through significant change
• Ability to drive continuous improvement initiatives within agreed timeframes, ensuring relevant client engagement

Nice to have

• Experience in analysing business orientated management information. Able to use data-led insights to influence strategy and decision making
• Demonstrable knowledge of contracts, governance frameworks, business assurance and controls
• Strong Excel skills

Other
Why AMS?
At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.
We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.
We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.
Our culture of inclusion and belonging.
We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.
Hit the Apply now button to get your journey started!
We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long-term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.
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