Job Description

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Description

Who are we?

We are Aviation Services, AS for short - proud Ground Handling Partner of easyJet here at Edinburgh Airport, and active in 10 Airports across Italy, UK and Malta. We handle all easyJet services in Edinburgh Airport, flying to over 40 destinations from Scotland's capital. From serving guests through bag drop & boarding to handling their baggage and ensuring a safe, professional operation around the aircraft.

As a Ramp Operations Supervisor, your main responsibilities will include overseesing and coordinating activities of the ramp operations team at the airport. You will be primary responsibile to ensure the safety and timely handling of aircraft on the ground. You will also be responsbile for maintaining the operational integrity and safety of airport ground operations.



You will be a part of the Ramp Operations Team for easyJet at Edinburgh Airport, where you will play a pivotal role in managing ramp staff, overseeing ground operations, ensuring compliance with safety regulations, and working to optimize operational efficiency.



We offer an hourly rate of 15.57 along with opportunities to progress your career with a global business.



Please note that this role is for:

37.5 hours per week contract worked on a shift basis of 4 days on, 4 days off.



Driving license is mandatory.###

Your main responsibilities on a day to day basis will be:-

Overseeing daily operations of ramp agents, ground handling staff, assigning tasks and managing work schedules to ensure there is adequate staff and coverage Monitoring performance, providing guidance, training and feedback Supporting QSSE team for safety oversight, investigations, ongoing employee training and development Complying with airport airline regulatory safety standards and procedures Investigating and reporting any incidents, accidents or safety violations Supervising loading and unloading of baggage, cargo, overseeing pushback operations, ensuring proper handling of ground support equipment and maintenance Managing staff resources and ground support equipment Monitoring and optimising ramp operations to reduce turnaround times and improve efficiency. Tracking performance on operational efficiency and safety Maintaining detailed records of operations, staff attendance, equipment usage and incidents Addressing any issues and implementing contingency plans especially in adverse weather conditions or challenging situations Performing any other duties requested by the ramp duty manager


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To be successful in this role you will need:-

Obsessed with delivering outstanding customer service A clear, friendly and calm communicator Previous experiencein ramp operations or ground handling with supervisory ability Proud to present yourself well whilst upholding uniform standards Thrive under pressure and love the buzz of the airport environment Able to follow operational procedures Able to use the easyJet systems, customer service software and standard office applications. Good knowledge of airline/handling agent DCS but not essential Confident dealing with challenging situations This is not your normal 9 till 5 job. You will be required to do early and late shifts, including weekends so flexibility in working hours is critical A valid UK driving license is essential


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Our Values

At Aviation Services, we are guided by five fundamental values that shape how we work and how we serve:

Customer Centricity

We serve our clients and their passengers with dedication, precision, and proactive attention. We strive to deliver consistently high operational standards and a safe, reliable experience. Without our customers, our mission would have no meaning

Integrity and Transparency

We act with fairness, respect, and transparency towards colleagues, partners, and stakeholders. We communicate openly and directly, always operating in compliance with regulations, our Code of Ethics, and our commitment to social responsibility

Accountability and Reliability

We take full responsibility for our actions, our decisions, and our impact on the organization. We work with professionalism, competence, and a strong service mindset, leading by example and contributing to continuous improvement

Safety and Protection

The safety of people, operations, and infrastructure is our foremost duty. We rigorously follow procedures, never cut corners, and speak up whenever we identify risks or non-compliant behaviours. Safety is everyone's responsibility

Team Spirit

We believe in the strength of teamwork. We collaborate constructively, value each other's expertise, and build a working environment where respect, trust, and mutual support are the foundation of our shared success###

About Worldwide Flight Services

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.



In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.