Job Description

First Steps Ed are looking for a passionate and empathic Eating Disorder Support Officer to work in a team of Specialist Support Officers and Coordinators who provide services users support for a range of eating disorders. The Eating Disorder Support Officer will join our team in Hertfordshire which will require face2face sessions in Stevenage, Watford and across Hertfordshire, so access to a vehicle and full driving license is a must.
This role is fixed term until March 2026 that could be extended and hours are flexible between 24hrs - 37.5 hours per week.
You will have the ability to relate to and work with a range of professionals to ensure a high quality and safe services. You will be working as part of a multidisciplinary team that includes clinical and non-clinical colleagues from referring organisations and colleagues from across our organisation.
Main duties of the job

• Provide peer support to service users, helping them realise their goals as agreed within their care plan.
• Work with the individuals to access our services including one-to-one peer support
• Leading and managing a team
• Engaging with other professionals and raising awareness of our service
• Allocating service users to staff members and the team
• Provide additional support and signposting to our Guided Self-help, psychoeducation programmes and support groups, befriending, and volunteering opportunities as part of their supported self-care
• Working with children and young people covering the age range of 5 to 25 years old on site in therapy rooms and online via video with one-to-one or in peer groups.
• Deliver workshops and training to external organisations as part of the role.
• Full training and support will be provided for this role.
• This role will require you to travel 25% of the time within Hertfordshire for service user meetings or face to face workshops.

What you will bring

• Passionate and able to communicate to our service users and teams
• Lived experience of Eating Disorder or proving support to service users regarding eating disorders.
• A good understanding of the pathways and service provision is an advantage
• Background in healthcare, children and young people support or Mental health care is advantageous
• This role requires a DBS check to be successfully completed prior to employment.
• Based in Hertfordshire - Stevenage, Watford, Luton, Hitchin, Bishop Stortford, St Albans

About us
First Steps ED supports people of all ages, genders, and backgrounds experiencing problems with eating difficulties and eating disorders.
Details
Date posted
08 October 2025
Pay scheme
Other
Salary
25,000 a year
Contract
Fixed term
Duration
6 months
Working pattern
Full-time, Part-time, Flexible working, Home or remote working
Reference number
B0409-SSOHertOct25
Job locations
Hertfordshire County Council
Hempstead Road
Watford
WD17 3EU
Job description
Job responsibilities

• Formulate and implement plans agreed with the NHS Care Coordinator for the management of a service users eating disorder problems, based upon an appropriate agreed recovery plan with the service user and their family.
• Exercise professional responsibility for the treatment plan goals, including regular communication with the ICS Coordinator and NHS Care Coordinator and others involved in the care team.

• Work as part of the multi-disciplinary team to safeguard and ensure the quality of care of the service user and where appropriate parents/carers.

• Undertake risk assessment and risk management for service users, working in collaboration with other care team members to manage risks identified.

• Manage a case load of All Ages service users.

Job description
Job responsibilities

• Formulate and implement plans agreed with the NHS Care Coordinator for the management of a service users eating disorder problems, based upon an appropriate agreed recovery plan with the service user and their family.
• Exercise professional responsibility for the treatment plan goals, including regular communication with the ICS Coordinator and NHS Care Coordinator and others involved in the care team.

• Work as part of the multi-disciplinary team to safeguard and ensure the quality of care of the service user and where appropriate parents/carers.

• Undertake risk assessment and risk management for service users, working in collaboration with other care team members to manage risks identified.

• Manage a case load of All Ages service users.

Person Specification
Experience
Essential

• Lived eating disorder experience or 1 year+ experience of supporting service users with eating disorder
• Mental Health experience with Service Users

Person Specification
Experience
Essential

• Lived eating disorder experience or 1 year+ experience of supporting service users with eating disorder
• Mental Health experience with Service Users

Skills Required