E Commerce Administrator (fixed Term)
London, ENG, GB, United Kingdom
Job Description
We are seeking a detail-driven, proactive E-commerce Administrator to support our online operations and customer service team. You will manage refund and order data, assist with service investigations, and coordinate with internal teams and external partners to ensure smooth order processing.
Key Responsibilities
Refund & Data Management
Process and record customer refunds accurately. Maintain organised refund logs for reporting.
Order Processing & Tracking
Submit and update furniture/large-item orders. Maintain shared trackers and send order details to carriers. Flag and escalate delays or missing information.
Customer Service Support
Assist with investigative service tickets. Coordinate with warehouses and third-party partners to resolve delivery or product issues. Provide clear, timely updates.
Online Order Support
Support order processing, especially back orders or system errors. Correct customer, product, or shipping details. Ensure order accuracy before submission.
Stock & Operations Coordination
Monitor stock levels and identify out-of-stock items. Communicate stock issues and update product availability across systems.
Skills & Qualifications
Excellent attention to detail and organisation. Strong numerical confidence and data-handling skills. Ability to multitask and prioritise in a fast-paced environment. Clear communicator with internal teams and external partners. Basic e-commerce knowledge is a plus. Proficiency in Microsoft Office or Google Workspace. Experience in store support, logistics, or e-commerce is beneficial. Fluency in English; an additional EU language (FR/DE/IT/ES) is a strong advantage.
Job Types: Full-time, Temporary
Contract length: 3 months
Pay: Up to 25,000.00 per year
Work Location: In person
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Job Detail
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Job IdJD4369655
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationLondon, ENG, GB, United Kingdom
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EducationNot mentioned