Job Description

We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment.



Welcome to Center Parcs - the number one choice for short break holidays, employing a team of over 10,000 across Forest House and six separate villages located in the UK and Ireland.

E-COMMERCE AND CUSTOMER EXPERIENCE DIRECTOR | Up to 110,000 per annum, plus 28% management bonus scheme and company car

Based at Forest House in Nottinghamshire, this is a hybrid role with office and homeworking. Travel to our village locations in the UK and Ireland will also be required, along with some overnight stays.

Shape the future of digital for one of the UK and Ireland's most loved short break brands.

At Center Parcs, every guest interaction matters - from the moment they search for a break to the memories they take home. As our new E-Commerce and Customer Experience Director, you'll take the lead in transforming how millions of guests connect with us online.



Reporting to the Chief Marketing Officer, and working in close partnership with the Operating Board, you'll set the strategic direction for our digital trading channels. You'll be accountable for e-commerce performance, leading the optimisation of booking, payment and ancillary journeys across web and mobile. Beyond conversion and revenue, you'll champion a guest-first approach, ensuring digital experiences are seamless, personalised and inspiring at every touchpoint.



This is a pivotal senior leadership role where commercial acumen meets digital innovation. You'll co-own the digital roadmap with Technology, drive best-in-class UX and CX, and embed an agile, goal setting and performance framework-led culture across the team. Alongside this, you'll act as a thought leader on evolving consumer behaviour, balancing commercial ambition with a commitment to creating tailored experiences that keep guests coming back.

ABOUT YOU

Deep expertise leading e-commerce and digital channel teams with P&L accountability at 300m+ scale, ideally within a large B2C brand A digital trader first and foremost, with a proven track record of driving revenue growth and online performance Strong grasp of Agile delivery and OKR frameworks, with experience embedding test-and-learn cultures Skilled at onboarding new suppliers, building business cases and delivering ROI through digital partnerships Exceptional communicator who can influence and communicate effectively with senior executives, including the Operating Board Experienced people leader, able to inspire, engage and develop high-performing teams Inclusive, collaborative and commercially minded, with the confidence to influence across functions

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:


Management Bonus Scheme Pension Scheme with Life Assurance Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers Free use of our leisure facilities Discounted Center Parcs breaks 20% discount in our restaurant and retail outlets Access to Perks at Work Portal - offering a wide range of retail and leisure discounts An Employee Assistance Program - providing support on financial, health and legal matters Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If you're a strategic thinker who can turn complex insight into clear direction and confidently communicate that at the most senior levels, we'd love to hear from you.

Closing date: 26th September 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone's welcome.


We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.


We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.