Job Description

Crisis is the national charity for people experiencing homelessness. We have embarked on our for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Canning Town Warehouse, Unit 4 SEGRO Park, London, E16 4ES. Please note this is an onsite role.
Contract: Fixed term contact until 30 June 2026
About the role
As an eComm Assistant, you will support the eComm team in the delivery of our ambitious Bricks & Clicks strategy, supporting our 10yr strategy. Bringing the Crisis brand to life through commercially viable products and multiple income streams. You will get stuck into every aspect of the team including pre-retailing, photography, fulfilment, stock generation, and Shopify, building relationships with internal/external stakeholders and one-off projects.
Day to day tasks can involve:

• Preparation of stock: This can range from sorting a delivery of a single box of donated clothing or homeware to pallets of donated goods.
• Sorting and grading the stock based on its quality and sign posting to the marketplace where we will get the best value (shopify, ebay, depop, retail stores)
• Photographing, steaming/ cleaning, listing, and barcoding of inventory
• Picking and packing of orders & processing returns

This is a unique opportunity to join this exciting team and learn all there is to know about charity ecommerce, raising funds for one of the UK's most well-known charities. You can't underestimate the power of a transaction, reaching new audiences who can join our mission to end homelessness.
About you
We are looking for someone who is willing to get involved in all elements of our eComm operation, learn new skills and be a team player. You will use your existing skills, experience along with a willingness to learn new skills to generate income and reach new audiences. You will be based at our Canning Town warehouse and office space, working with the eComm and wider Retail Team.
You may have experience in retail, eComm or a role involving where you were required to be very organised and used to ensuring tasks are completed to allow the rest of the team function.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on

)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 12 October 2025 (at 23:59)
Interview date and location: Week commencing 20 October 2025 at Canning Town Warehouse, Unit 4 SEGRO Park, London, E16 4ES.
Interview process: Competency based interview
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit
To see our work in action please visit:
Registered Charity Numbers: E&W1082947, SC040094

Skills Required