Job Description

The Role: Your Impact.

Are you a tech savvy problem solver with a passion for people? At Shiffonz, you won't just be an administrator; you'll be the backbone of our online success and the friendly voice of our brand. We're looking for a proactive and adaptable E-commerce & Customer Experience Specialist to join our collaborative team and drive seamless online operations. You will manage our digital storefront and provide outstanding customer service that keeps our community coming back for more.

What You'll Do:

Be a Customer Champion:

Engage with our customers across email, chat, and phone to resolve issues and deliver a 5 star experience.

Manage Our Digital Storefront:

Own and optimize product listings, process online orders, and manage returns with a keen eye for detail.

Grow Our Business:

Use your insights from customer feedback to help shape and improve our service, driving both loyalty and sales.

Support & Empower:

Be a central point of support for internal teams, using your technical knowledge for reporting and troubleshooting.

Evolve the Platform:

Flex your technical skills in system administration, cloud hosting, and database management to ensure our e-commerce platform runs smoothly and securely.
What You'll Bring:

Strong understanding of e-commerce platforms and the flow of online order management. A "customer first" mindset with exceptional written and verbal communication skills. Knowledge of databases and basic website development is a plus, enabling you to speak the language of our tech teams. A highly organized, proactive, and solution-oriented approach. Experience in a retail or customer-facing role is an advantage.
What We Offer:

Growth Opportunities:

We invest in our people with professional development opportunities in IT and e-commerce, so you can grow with us.

Collaborative Environment:

Join a small, supportive team where your input has a real and visible impact on our business.

Competitive Salary:

Earn a great salary, with the opportunity for higher pay based on proven results and contributions.

Great Perks:

Enjoy free parking and a casual dress code in a welcoming, in-person work environment.
Job Type: Full-time

Pay: 24,420.00-30,000.00 per year

Benefits:

Casual dress Free parking
Experience:

Website management: 1 year (required) Customer service: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person