Job Description

Job Overview

Are you a data-driven eCommerce professional ready to take ownership of online performance and growth? We're looking for a passionate, pet loving

eCommerce Manager

to lead the optimisation, innovation, and expansion of our online sales channels across both

Direct-to-Consumer (D2C)

and

Business-to-Business (B2B)

websites and marketplaces for our UK brands.

This is a pivotal role in shaping a

seamless, high-conversion digital shopping experience

while driving measurable commercial results. You'll collaborate with Brand, Marketing, and Development agencies to ensure our websites and marketplaces don't just function--but thrive.

Responsibilities

Website Management & Development

Oversee daily website performance, ensuring technical stability, smooth navigation, and impactful site improvements.

Marketplace Growth

Manage and optimise listings across platforms like Amazon, ensuring accuracy, discoverability, and brand consistency.

UX/UI & CRO

Lead conversion rate optimisation through A/B testing, behaviour analysis, and continuous site enhancements.

Promotional & Trading Activities

Partner with Brand teams to deliver seasonal promotions, launches, and category-focused campaigns.

SEO & Traffic Growth

Implement SEO best practices, track performance, and align with wider marketing strategies.

Customer Journey Optimisation

Enhance every step of the customer journey, from discovery through to checkout and beyond.

Commercial Growth & Innovation

Drive online sales by introducing new initiatives, features, and tools to improve performance KPIs.

Skills

Proven management experience in an e-commerce management and website optimisation. Strong knowledge of CRO, UX/UI and SEO principles and best practices. Excellent project management skills with the ability to manage developers/agencies and budgets. Strong analytical skills to interpret data and make informed decisions. Proficient in Microsoft Excel for data analysis; familiarity with Microsoft Office suite is essential. Knowledge of Google Analytics for tracking website performance metrics. Hands-on experience managing product listings and online marketplaces. Understanding of B2B marketing principles is advantageous. Excellent communication skills, both verbal and written, in English. Strong leadership qualities with the ability to motivate a team. Exceptional time management skills to meet deadlines effectively. Outstanding organisational skills to manage multiple projects simultaneously. This position offers an exciting opportunity for a dynamic individual looking to make a significant impact in the e-commerce space while working within a collaborative environment that values innovation and creativity. Knowledge of GDPR and compliance in online trading.

Desirable extras

Working knowledge of HTML/CSS for minor fixes. Seasonal/category trading experience. Customer feedback analysis and journey mapping.
Job Types: Full-time, Permanent

Pay: 40,000.00-55,000.00 per year

Benefits:

Free parking On-site parking Store discount
Work Location: Hybrid remote in Camberley GU16 7AL