Job Description

Why Join Us

At WatchNation, we're proud to be one of the UK's leading independent watch retailers, offering a wide range of brands and watches to customers both online and in-store. As a family-run business, we've built a reputation for exceptional service, expert knowledge, and a genuine passion for watches.

We are seeking a detail-oriented

E-commerce Marketplace Assistant

with a strong focus on Amazon to support our marketplace team in driving growth and maintaining account health. This role is about assisting with day-to-day operations, monitoring performance, and supporting initiatives that improve visibility and maximise sales on Amazon Seller Central (as well as other marketplaces like eBay).

The ideal candidate will have

some prior experience and understanding of Amazon Seller Central

, and will assist with tasks such as product listings, content optimisation, pricing updates, advertising support, reporting, customer service, and account maintenance to ensure smooth and efficient marketplace performance.

Alongside WatchNation, we've also launched our own microbrand,

Cestrian Watches

, with ambitious plans for expansion across international Amazon marketplaces. While your primary focus will be optimising WatchNation's Amazon presence, you'll also have the chance to contribute to broader marketplace strategies and growth initiatives.

With new product launches, international growth plans, and a fast-paced e-commerce environment, this is a chance to join a team where your expertise and ideas will have a direct, measurable impact.

The Opportunity

You'll support WatchNation's performance across Amazon and other key marketplaces by assisting with listings, campaigns, and optimisation strategies. Working closely with the wider team, you'll help drive revenue growth, maintain account health, improve efficiencies, and contribute to the future success of our marketplace operations.

Key Responsibilities

Amazon Channel Strategy & Optimisation

Assist with the daily operations of our Amazon Seller Central accounts (WatchNation & Cestrian). Support the creation and optimisation of listings (including A+ Content and Storefronts). Help monitor and update competitive pricing across products. Provide support with Amazon Advertising (PPC) campaigns (Sponsored Products, Brands, Display). Assist in planning and setting up seasonal campaigns, deals, and promotions. Help monitor compliance with Amazon's policies and flag any account health issues. Support FBA planning, shipments, and stock reconciliation. Use tools such as Helium 10 for research, optimisation, and performance tracking. Assist in using repricing tools and software to remain competitive across products and regions.

Other Marketplace & Systems Support

Support the eBay account: listing, pricing, advertising, shipping rules, and business policies. Coordinate with freelancers to maintain marketplace efficiency. Administer

Cloud Commerce Pro

to manage listings, integrations, shipping rules, and order checks. Utilise CRM and reporting tools to support strategic decision-making. Help produce and interpret reports related to sales, stock, and marketing to inform business actions.

Data Analysis & Reporting

Use Excel to support reporting across sales, stock, and pricing. Apply strong Excel skills (VLOOKUPs, Pivot Tables) to help identify trends and support decisions -- with an emphasis on Amazon performance metrics.

Third-Party Apps & Logistics

Manage tools and applications that support Amazon operations (e.g., Helium 10, repricing software, Ezi Returns). Troubleshoot shipping issues and collaborate with carriers like Royal Mail, DHL, Amazon Shipping, and UPS.

Cross-functional Collaboration & Growth

Prioritise tasks based on business impact, particularly on Amazon. Maintain close collaboration between the Amazon and web teams to align goals. Support Operations where needed to ensure seamless business performance. Assist in researching and unlocking new marketplace opportunities (e.g., Amazon India, Brazil, Australia).

What We're Looking For

Essential:

1 years of hands-on experience in e-commerce marketplace management, with clear focus on Amazon Seller Central. Experience with

Amazon Advertising (PPC)

: Sponsored Products, Sponsored Brands, Display Ads. Strong working knowledge of

Helium 10

and other Amazon-supporting tools (repricing, optimisation, analytics). High proficiency in

Microsoft Excel

(VLOOKUPs, Pivot Tables, data analysis). Analytical thinking and attention to detail, with the ability to turn data into actionable insights. Excellent verbal and written communication, confident liaising across internal teams and freelancers. Proactive, problem-solving mindset with the ability to prioritise multiple tasks in a fast-paced environment. Background in fashion, watches, or luxury retail (preferred). A genuine interest in e-commerce and growing with a fast-moving business.

Growth Opportunities

At WatchNation, we believe in nurturing talent. For the right person, this role offers plenty of room for advancement. You'll build in-demand marketplace expertise and could progress into:

Senior E-commerce Marketplace Specialist

- managing larger accounts or territories.

E-commerce Manager

- overseeing multi-channel digital commerce strategies.

Buying or Merchandising

- supporting product strategy and market research.
You'll be a key part of our growth journey and gain valuable skills in one of the fastest-growing sectors of retail.

Benefits

Competitive salary 20 days holiday + Bank Holidays Staff discount on watches and accessories Pension scheme Genuine career growth as we expand into new markets and territories
Job Type: Full-time

Pay: Up to 25,000.00 per year

Benefits:

Casual dress Company pension Employee discount Store discount
Ability to commute/relocate:

Chester CH2 3AZ: reliably commute or plan to relocate before starting work (required)
Work Location: In person