Job Description

Job Category: Marketing
:
The eCommerce Total Platform team is on the lookout for an eCommerce Product Assistant to join and be at the forefront of our partner brands growth. Based at Head Office in Leicestershire, offering a competitive salary alongside great benefits!
At NEXT, not only are we one of the UK's largest fashion retailers, but we're also one of the largest listed companies, full-stop. Selling our products and thousands of world-famous brands, both in-store and online UK and Internationally. What's more, we're growing. Fast. And it's the kind of growth and investment that is exciting for everyone in our business.
Total Platform at NEXT is an exciting new business-to-business online service that offers brands a full solution for eCommerce, including website, warehousing, logistics, customer care, marketing and customer data management. We let brands focus on their product and creative, and we drive their new online business forward including innovations, sales, operations and technology developments.
The role
As an eCommerce Product Assistant, you will be the product expert driving the success for your Total Platform partner, leading the charge to create standout product pages that captivate customers and boost trade performance! Owning every element of PDP - from compelling titles and imagery to smart recommendations and upselling, you'll innovate constantly to elevate traffic and conversion rates. Using sharp data insights and customer behaviour analysis, you'll spot game-changing opportunities, lead bold tests and shape a seamless, inspiring customer journey. Always one step ahead, you'll monitor competitors, champion fresh ideas, and spearhead initiatives from PDP to checkout, powering continuous growth and breakthrough results!
What else is involved?

• Own the funnel from PDP onwards, regularly monitoring KPIs like conversion, ATB rate, returns, traffic, and sales. Deliver weekly trading updates to stakeholders highlighting key insights and issues.
• Analyse PDP data to identify trends, user behaviors, and improvement areas. Use insights to optimise conversion and reduce returns, sharing best practices with the team.
• Serve as the product expert for your Total Platform partner. Understand trends, optimise product presentation on-site, lead product meetings and present eCommerce updates to senior management.
• Utilise RIO reports to maximise product findability and conversion. Collaborate with data and marketing teams to optimise imagery, item titles, colour names, groupings, descriptions, PDP banners, intel recs & overall PDP UX.
• Own the end-to-end item data flow from TP partner setup to live launch. Work with production to ensure timely, optimised listings, whilst diagnosing any issues and training internal stakeholders on best practices.
• Assist business owners in drafting requirements and driving projects across PDP, favourites, shopping bag, registration and checkout.
• Provide weekly trade reports and proactively identify in-week opportunities to meet customer needs. Share successes and key learnings.
• Lead test-and-learn initiatives to enhance the customer journey post-PDP, focusing on ATB, conversion, traffic and profitable sales growth.
• Drive ideation and developments to improve product sales and performance for your TP partner and translate ideas into actionable improvements.
• Monitor competitor activity and conduct UX research, recommend and test new features to keep the site competitive, reporting results to senior stakeholders.
• Collaborate to raise and promptly resolve product-related issues and remove conversion blockers.
• Stay updated on eCommerce trends and challenges - embrace change with a positive attitude, constantly seeking ways to improve processes and team effectiveness.

So if you've got experience working within an eCommerce environment, are analytical and comfortable with large volumes of data, have strong communication skills with a driven & forward thinking attitude, and ready to challenge the status-quo - this is the role for you!
You'll be doing all this from our Leicestershire Head Office. Our offices are inspiring, yes. But we understand that life happens. So, we're big on making sure your work, works for you which is why we offer flexible working - 3 days in the office per week and 2 from home.
Bring your energy. Play to your strengths. Make things bigger and better than before. Let's Take It On.
About Us: You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global!
About the Team:

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Company performance based bonus
• Sharesave scheme
• On-site Nursery available; OFSTED outstanding in all areas
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• Restaurants with great food at amazing prices
• Access a digital GP and other free health and wellbeing services
• Free on-site parking
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.

Skills Required