Job Description

Wolds Animal Group

(Representing Lords & Labradors and Aqua Group)

About Us

Wolds Animal Group is home to some of the UK's most exciting and trusted pet-care brands, including

Lords & Labradors

and

Aqua Group

. With a shared passion for quality, innovation, and exceptional customer experience, our brands serve pet owners across the UK and internationally. We're growing fast -- and we're looking for a driven

E-Commerce Team Leader

to help take our online performance to the next level.

The Role

As our E-Commerce Team Leader, you will be responsible for leading and developing the day-to-day operations of our multi-brand online retail presence. You'll ensure our stores perform at their best, our customer journey is seamless, and our digital content is accurate, engaging, and on-brand. Working closely with Marketing, Product, Operations, and Customer Service, you will play a pivotal role in driving online growth and improving conversion across both Lords & Labradors and Aqua Group.

Key Responsibilities

Lead and support a small but growing e-commerce team, ensuring productivity, accuracy, and positive collaboration Oversee daily website performance across multiple Shopify stores Manage product listings regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency, categories, pricing, and merchandising to maximise conversion Coordinate promotional campaigns, product launches, and onsite content updates Analyse sales data, customer behaviour, and site analytics to identify improvements Work closely with marketing teams to implement SEO, email, and paid media activity Ensure brand consistency, high-quality content, and an exceptional customer journey Support strategic planning for ongoing digital development and scale Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement. Analyse customer behaviour and trends to identify growth opportunities and areas for improvement. Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical problems and user experience challenges. Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store. Analyse data from Google Analytics, CRM systems, and other tools to monitor site traffic and customer behaviour. Track and report e-commerce performance, including sales, conversion rates, and ROI on digital marketing campaigns. Manage relationships with third-party vendors and platforms such as Shopify, Magento, or WooCommerce. Stay updated with the latest trends and best practices in e-commerce and digital marketing.

About You

Previous experience in an e-commerce leadership or senior executive role Strong understanding of Shopify (or similar platforms) and online merchandising Excellent communication, leadership, and organisational skills Proactive, analytical, and solution-focused mindset Comfortable working across multiple brands with different tones, audiences, and product ranges Passion for pets and pet retail is a bonus!

What We Offer

The chance to work with two exciting and rapidly growing pet-care brands A supportive and collaborative team environment Opportunities for career progression within a dynamic group Staff discounts across Lords & Labradors and Aqua Group products Competitive salary based on experience
Job Types: Full-time, Permanent

Pay: 24,420.00-35,000.00 per year

Benefits:

Casual dress Company pension Employee discount On-site gym On-site parking Store discount
Work Location: In person